SAP C_C4C14_1811 Exam (page: 3)
SAP Certified Application Associate - Service Cloud 1811
Updated on: 12-Feb-2026

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What information is determinated from the registered product in a service ticket?
Note: there are 2 correct answer to this question.

  1. Pricing condition
  2. Maintenance plan
  3. Warranty information
  4. Service entitlement

Answer(s): B,C



To which objects can you add a registered product?
Note: There are 2 correct answers to this question.

  1. Installed base
  2. Service ticket
  3. Sales Order
  4. Visit

Answer(s): A,B



How do you create an assignment for a service technician in SAP Service Cloud?

  1. Use a ticket routing rule
  2. Use SAP Multi-resource Scheduling
  3. Use a time report
  4. Use the Resource Scheduler

Answer(s): D



What can you define when setting up a service contract in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.

  1. Billing milestones
  2. Entitled parts
  3. Usage restrictions
  4. Call-off quantity
  5. Covered objects

Answer(s): B,C,E



What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

  1. 1. Determine Service Categories
    2. Analyze incident categories
    3. Determine SLA
    4. Determine Key Dates
  2. 1. Analyze Incident Categories
    2. Determine Service Categories
    3. Determine Key Dates
    4. Determine SLA
  3. 1. Determine Service Category
    2. Analyze Incident Categories
  4. 3. Determine Key Dates
    4. Determine SLA
  5. 1. Analyze incident categories
    2. Determine Service Categories
    3. Determine SLA
    4. Determine Key Dates

Answer(s): A



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