The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this. What should the strategy designer ask before framing the problem'?
Answer(s): B
Before framing the problem, the strategy designer should ask what problem(s) CK is trying to solve, rather than jumping to solutions or assumptions. This helps clarify the scope and context of the challenge and identify the root causes and effects of the issue.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/frame-challenges-with-how-might-we-statements
Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap. Which types of outcomes should result from a Consequence Scanning workshop"?
Answer(s): A
A Consequence Scanning workshop is a method that helps assess the potential positive and negative impacts of a planned service or product on different stakeholders and scenarios. The outcomes of this workshop are issues to act on, influence, or monitor, which help prioritize actions and mitigate risks.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-consequence-scanning-workshop
A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.What should they do to learn about the unique expectations of the company's customers?
Answer(s): C
Interviewing 8-10 customers about how banking fits into their lives and their ideal relationship with their bank is the best way to learn about the unique expectations of the company's customers. This method provides qualitative and contextual insights into the customers' needs, goals, pain points, and emotions.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/conduct-customer-interviews
A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.How could a kickoff meeting help align the project team before they begin working together?
A kickoff meeting can help align the project team before they begin working together by facilitating activities to gain an understanding of each others' skills, communication styles, and expectations. This helps build trust, rapport, and collaboration among team members with different backgrounds and perspectives.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/facilitate-a-kickoff-meeting
A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.What should the designer do?
The strategy designer should work through the conflict in the workshop to reach a shared perspective, rather than avoiding or suppressing it. This helps surface different opinions and perspectives, foster constructive dialogue, and align on common goals and criteria.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/navigate-conflict-in-a-workshop
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seems good..
took the test last week, i did have about 15 - 20 word for word from this site on the test. (only was able to cram 600 of the questions from this site so maybe more were there i didnt review) had 4 labs, bgp, lacp, vrf with tunnels and actually had to skip a lab due to time. lots of automation syntax questions.
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question #50 and question #81 are exactly the same questions, azure site recovery provides________for virtual machines. the first says that it is fault tolerance is the answer and second says disater recovery. from my research, it says it should be disaster recovery. can anybody explain to me why? thank you
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some of the answers seem to be inaccurate. q10 for example shouldnt it be an m custom column?
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questions and options are correct, but the answers are wrong sometimes. so please check twice or refer some other platform for the right answer
90% of questions was there but i failed the exam, i marked the answers as per the guide but looks like they are not accurate , if not i would have passed the exam given that i saw about 45 of 50 questions from dump
answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.
password lockout being the correct answer for question 37 does not make sense. it should be geofencing.
for question 4, the righr answer is :recover automatically from failures
question number 4s answer is 3, option c. i
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i am confused about the answers to the questions. are the answers correct?
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