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Salesforce Certified-Strategy-Designer Exam (page: 2)
Salesforce Certified Strategy Designer
Updated on: 12-Feb-2026

Viewing Page 2 of 26
Certified-Strategy-Designer PDF 153 Questions

Poll results reveal consumers would like to be future-ready through more inclusive products and experiences.
What should the strategy designer intentionally do to drive this outcome7

  1. Design with exclusion experts.
  2. Increase the design timeline.
  3. Set customer acquisition targets for diverse audiences.

Answer(s): A

Explanation:

Designing with exclusion experts means involving people who have been historically excluded or marginalized by existing products or services in the design process. This helps drive more inclusive outcomes by ensuring that the solutions meet the needs and preferences of diverse audiences.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/design-with-exclusion-experts



Cloud Kicks (CK) is working on enhanced functionality for an existing sates application.

What should CK do to ensure the proposed design is compatible with the current data model7

  1. Perform end user testing.
  2. Run a technical design critique.
  3. Create high fidelity prototypes.

Answer(s): B

Explanation:

A technical design critique is a method that helps ensure the proposed design is compatible with the current data model by inviting feedback from technical experts, such as developers or architects. It helps identify potential issues or gaps in the design and suggest improvements or alternatives.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/run-a-technical-design-critique



Cloud Kicks wants to start providing coupons to its digital consumers. In addition to Marketing Cloud, which product should be recommended?

  1. B2C Commerce
  2. Revenue Cloud
  3. Service Cloud

Answer(s): A

Explanation:

B2C Commerce is a Salesforce product that helps businesses create engaging and personalized online shopping experiences for their customers. It integrates with Marketing Cloud to enable coupon management, promotion tracking, and customer segmentation.


Reference:

https://www.salesforce.com/products/commerce-cloud/b2c-commerce/



A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?

  1. Marketing teams do not have the responsibility to drive design challenges.
  2. It allows the team to explore solutions without committing to one right away.
  3. "Will" assumes the problem can be solved without due diligence.

Answer(s): B

Explanation:

The How Might We format for challenge framing uses the word "might" instead of "will" because it implies a sense of possibility and curiosity, rather than certainty or obligation. It allows the team to explore solutions without committing to one right away, which encourages creativity and experimentation.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/frame-challenges-with-how-might-we-statements



Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?

  1. Ideate marketing concepts to reach new audiences.
  2. Conduct an empathy workshop to understand the audience.
  3. Invite users to co-create as accessibility experts.

Answer(s): C

Explanation:

Inviting users to co-create as accessibility experts means involving users who have accessibility needs or challenges in the design process as collaborators and consultants. This helps solve for the accessibility challenge by ensuring that the design meets the standards and expectations of the target audience.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/invite-users-to-co-create-as-accessibility-experts



Viewing Page 2 of 26



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