Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Dumps in PDF

Free Salesforce Certified Service Cloud Consultant Real Questions (page: 34)

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



Share your comments for Salesforce Certified Service Cloud Consultant exam with other users:

D
deedee
12/23/2023 5:10:00 PM

great help!!!

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Samir
8/1/2023 3:07:00 PM

very useful tools

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Saeed
11/7/2023 3:14:00 AM

looks a good platform to prepare az-104

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Matiullah
6/24/2023 7:37:00 AM

want to pass the exam

S
SN
9/5/2023 2:25:00 PM

good resource

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Zoubeyr
9/8/2023 5:56:00 AM

question 11 : d

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User
8/29/2023 3:24:00 AM

only the free dumps will be enough for pass, or have to purchase the premium one. please suggest.

C
CW
7/6/2023 7:37:00 PM

good questions. thanks.

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Farooqi
11/21/2023 1:37:00 AM

good for practice.

I
Isaac
10/28/2023 2:30:00 PM

great case study

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Malviya
2/3/2023 9:10:00 AM

the questions in this exam dumps is valid. i passed my test last monday. i only whish they had their pricing in inr instead of usd. but it is still worth it.

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rsmyth
5/18/2023 12:44:00 PM

q40 the answer is not d, why are you giving incorrect answers? snapshot consolidation is used to merge the snapshot delta disk files to the vm base disk

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Keny
6/23/2023 9:00:00 PM

thanks, very relevant

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Muhammad Rawish Siddiqui
11/29/2023 12:14:00 PM

wrong answer. it is true not false.

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Josh
7/10/2023 1:54:00 PM

please i need the mo-100 questions

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VINNY
6/2/2023 11:59:00 AM

very good use full

A
Andy
12/6/2023 5:56:00 AM

very valid questions

M
Mamo
8/12/2023 7:46:00 AM

will these question help me to clear pl-300 exam?

M
Marial Manyang
7/26/2023 10:13:00 AM

please provide me with these dumps questions. thanks

A
Amel Mhamdi
12/16/2022 10:10:00 AM

in the pdf downloaded is write google cloud database engineer i think that it isnt the correct exam

A
Angel
8/30/2023 10:58:00 PM

i think you have the answers wrong regarding question: "what are three core principles of web content accessibility guidelines (wcag)? answer: robust, operable, understandable

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SH
5/16/2023 1:43:00 PM

these questions are not valid , they dont come for the exam now

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sudhagar
9/6/2023 3:02:00 PM

question looks valid

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Van
11/24/2023 4:02:00 AM

good for practice

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Divya
8/2/2023 6:54:00 AM

need more q&a to go ahead

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Rakesh
10/6/2023 3:06:00 AM

question 59 - a newly-created role is not assigned to any user, nor granted to any other role. answer is b https://docs.snowflake.com/en/user-guide/security-access-control-overview

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Nik
11/10/2023 4:57:00 AM

just passed my exam today. i saw all of these questions in my text today. so i can confirm this is a valid dump.

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Deep
6/12/2023 7:22:00 AM

needed dumps

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tumz
1/16/2024 10:30:00 AM

very helpful

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NRI
8/27/2023 10:05:00 AM

will post once the exam is finished

K
kent
11/3/2023 10:45:00 AM

relevant questions

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Qasim
6/11/2022 9:43:00 AM

just clear exam on 10/06/2202 dumps is valid all questions are came same in dumps only 2 new questions total 46 questions 1 case study with 5 question no lab/simulation in my exam please check the answers best of luck

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Cath
10/10/2023 10:09:00 AM

q.112 - correct answer is c - the event registry is a module that provides event definitions. answer a - not correct as it is the definition of event log

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Shiji
10/15/2023 1:31:00 PM

good and useful.

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