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  3. Certified Platform Administrator II

Salesforce Certified Platform Administrator II Exam (page: 3)
Salesforce Certified Platform Administrator (Plat-Admn-201)
Updated on: 12-Feb-2026

Viewing Page 3 of 29
Certified Platform Administrator II PDF 148 Questions

An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and follow-up task.
When the flow runs in the sandbox, it works just as expected.
When tested in production, the flow errors when creating the records.
Choose 2 answers

  1. Change the user experiencing the issue to the System Administrator profile.
  2. Open the flow In Debug mode and Run the Flow as another user.
  3. Change the Default Case Creator to the user's manager.
  4. Log in as another user and run the flow.

Answer(s): B,D

Explanation:

Opening the flow in Debug mode and running it as another user allows simulating how the flow behaves for different users with different permissions and settings. This can help identify any issues related to user



Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.
What should the administrator do to help manage the plan?

  1. Use Flow to automatically create and assign entitlements.
  2. Create a support process for the maintenance plan.
  3. Ensure milestones are in place for the maintenance plan.
  4. Set up and configure entitlement templates.

Answer(s): D

Explanation:

Entitlement templates are a way to automatically create and associate entitlements with products or service contracts. They can help simplify the management of entitlements and ensure that customers receive the correct level of service. Entitlement templates can also be used to define service levels, milestones, and entitlement processes for different types of products or service contracts.



Select power users want the ability to make configuration changes to a specific custom object.
What tool should the administrator assign to the power users to enable this?

  1. View Setup and Configuration
  2. Delegated Administration
  3. Sharing Rule
  4. Modify All Data

Answer(s): B

Explanation:

Delegated Administration is a feature that allows administrators to delegate some administrative tasks to other users without giving them full access to Setup. Delegated administrators can manage users and assign permissions for specific custom objects, tabs, apps, and fields. This can help reduce the workload of the system administrator and empower power users to make configuration changes to a specific custom object



Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?

  1. Implement and configure Data Categories.
  2. Delete and remove old Knowledge articles.
  3. Update Knowledge to auto-search the case's subject.
  4. Activate and configure Einstein Search.

Answer(s): A

Explanation:

Data Categories are a way to organize and classify knowledge articles into a hierarchical structure based on topics or criteria. Data Categories can help service reps quickly narrow down the number of articles by filtering or browsing by category. Data Categories can also be used to control the visibility and access of articles for different users or roles.



An administrator is receiving cases that users are getting logged out of Salesforce without notice.
What should the administrator do to address this issue?

  1. Deselect disable session timeout warning popup.
  2. Select force logout on session timeout.
  3. Remove the session timeout settings.
  4. Enable Remember me until logout.

Answer(s): A

Explanation:

Deselecting disable session timeout warning popup enables a warning message to appear before a user's session expires due to inactivity. This gives the user a chance to extend their session or save their work before being logged out. This can help prevent users from being logged out of Salesforce without notice



The sale VP notices several sales reps generating a contract too early in the sales stage. The help correct this Behavior, the has requested the Create Contract button only be available when the opportunity reach... negotiation stage.
How should the administrator meet this requirement?

  1. Create a validation rule.
  2. Configure dynamic action.
  3. Create a custom permission.
  4. Modify page layout.

Answer(s): B

Explanation:

Dynamic actions are a way to conditionally display actions on a record page based on criteria such as field values, user profile, device type, or record type. Dynamic actions can help streamline the user interface and guide users to take the right actions at the right time. Dynamic actions can be used to show or hide the Create Contract button based on the opportunity stage value



Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs to ensure that every application is linked to both a job posting and an applicants can apply for more one job posting, and each job posting can have more than one application.
How should an administrator configure the objects?

  1. Make Job Application as a junction object with a master-detail relationship to Applications and a lookup relationship to Job Posting.
  2. Create Application as a junction object with a master- detail relations to Job Postings and a lookup relationship to Job Applications.
  3. Add applicants as a junction object with master-detail relationship to both Posting and Job Applications.
  4. Configure Job Application as a Junction object with master-detail relationship to both Application and Job Postings.

Answer(s): D

Explanation:

A junction object is a custom object with two master-detail relationships that allows you to create many-to-many relationships between two objects. In this case, the Job Application object can be used as a junction object to link the Application object and the Job Posting object, so that each application can be related to one or more job postings, and each job posting can have one or more applications.


Reference:

https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5



When should an administrator apply a permission set to a user or group of users versus configuring the user's profile with the necessary access?

  1. When a user is part of a team with an assigned profile that covers the majority of their needs but requires just a little less access than the rest of their team.
  2. When a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team.
  3. When an organization's sharing model is too broad and they need to restrict access beyond what their sharing model and existing profiles provide.
  4. When an organization has opted out of using the standard profiles and created custom profiles.

Answer(s): B

Explanation:

As explained in question 13, permission sets are collections of settings and permissions that give users access to various tools and functions without changing their profile or requiring multiple profiles for users who perform different tasks across apps in your org. Permission sets are useful when a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team for some specific tasks or functions. For example, a user may need access to a custom object or field that is not available to their profile, but only for a limited time or project. In this case, assigning a permission set to the user can grant them the additional access they need without affecting their profile or other users with the same profile.


Reference:

https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5



Viewing Page 3 of 29



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