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Salesforce Certified Experience Cloud Consultant Exam (page: 5)
Salesforce Certified Experience Cloud Consultant
Updated on: 25-Dec-2025

Viewing Page 5 of 38
Certified Experience Cloud Consultant PDF 185 Questions

Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS

accomplish this? Choose 2 answers

  1. Assign external users as approvers on records and create a digital experience for those users.
  2. Assign external users as the co-owners on records and create a digital experience for those users.
  3. Add external users directly to approval queues and create a digital experience for those users.
  4. Assign external users Super User access on records and create a digital experience for those users,

Answer(s): A,C

Explanation:

External users can be assigned as approvers on records or added directly to approval queues, as long as they have the appropriate user license and profile permissions. You also need to create a digital experience for those users, so they can access the approval process from the Experience Cloud site.



Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site. How should an administrator embed the chat window in an Experience site?

  1. Add the Embedded Service component to Builder pages.
  2. Create a custom component using the Embedded Service API.
  3. Configure the Embedded Service connector.
  4. Create an Embedded Service quick action.

Answer(s): A

Explanation:

The Embedded Service component allows you to embed a chat window in your Experience Cloud site, so customers can chat with agents while browsing the site. You can add the Embedded Service component to any Builder page and configure its properties, such as the chat button label, pre-chat fields, and offline support.



A consultant needs to leverage ExperienceBundle for a deployment but is unable to view it.
What is the most likely cause for this issue?

  1. The experience has not yet been published.
  2. A change set containing the Network needs to be deployed.
  3. The "Enable ExperienceBundle Metadata API" setting needs to be checked.
  4. A custom Experience template needs to be created.

Answer(s): C

Explanation:

The ExperienceBundle Metadata API allows you to retrieve, deploy, create, update, or delete an

Experience Cloud site's metadata definition in a single API call. To use this API, you need to enable the "Enable ExperienceBundle Metadata API" setting in the Experience Cloud site's administration settings.



By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

  1. Data Category Visibility
  2. Content Management
  3. Automatic Topic Assignment
  4. Org-Wide Defaults

Answer(s): A

Explanation:

Data Category Visibility allows you to control which Knowledge articles are visible to which users based on data categories and user roles, permission sets, or profiles. You can assign data category visibility at different levels, such as the org-wide default, the role hierarchy, or the permission set.



Ursa Major Solar has a customer portal where both customers and employees can log in to view information about the company. The marketing team has created a special design of their lago and company branding for their Platinum customers, and would like the user interface in the portal to reflect that special design when a Platinum Calculator customer is logged in.
Which functionality should the Experience Cloud manager use to achieve this?

  1. Themes
  2. Templates
  3. CMS Connect a
  4. Branding Sets

Answer(s): D

Explanation:

Branding sets allow you to customize the look and feel of your Experience Cloud site by applying different colors, fonts, images, and logos. You can create multiple branding sets for different audiences and assign them using audience targeting. For example, you can create a special branding set for your Platinum customers and apply it only to them.



Viewing Page 5 of 38



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