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Salesforce Certified Experience Cloud Consultant Exam (page: 7)
Salesforce Certified Experience Cloud Consultant
Updated on: 25-Dec-2025

Viewing Page 7 of 38
Certified Experience Cloud Consultant PDF 185 Questions

No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?

  1. Role Hierarchy
  2. Sharing Set
  3. Sharing Rule
  4. Super User

Answer(s): C

Explanation:

Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by realtors at DR with social workers at NMH, based on criteria such as record type, field value, or ownership.



Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

  1. Experience Cloud cannot be used for employee apps.
  2. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
  3. Employee apps are only available in Unlimited Edition.
  4. Chatter posts related to a record will be available in the employee app as well as the main org.

Answer(s): B,D

Explanation:

Experience Cloud can be used for employee apps, such as an onboarding app for new hires. However, there are some considerations when creating an employee app, such as:
Not all Chatter posts inside Chatter groups within the employee app will be available in the main org. Only posts in public groups or groups that are shared with the main org will be visible in both places.

Chatter posts related to a record will be available in the employee app as well as the main org. However, users need to have access to the record in both places to see the posts.



The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers

  1. Customer portal members gain the ability to provide badges to other members.
  2. Inactive and active members are assigned default reputation points.
  3. Chatter influence is removed from the Contribution section on the Profile page.
  4. Default point system and set of reputation levels become available.

Answer(s): B,D

Explanation:

Reputation is a feature that allows you to reward community members for their contributions and engagement.
When you enable reputation for your community, some things happen automatically, such as:
Inactive and active members are assigned default reputation points. Inactive members get zero points, while active members get 10 points.
Default point system and set of reputation levels become available. You can use the default point system or customize it to suit your needs. You can also use the default reputation levels or create your own.



Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers

  1. Custom list views for custom objects are not included as dependencies.
  2. Custom list views for custom objects are included as dependencies.
  3. Custom list views for standard objects are not included as dependencies.
  4. Custom list views for standard objects are included as dependencies.

Answer(s): A,C

Explanation:

When you package your Experience Cloud site, some components and settings are included as dependencies, while others are not. For example:
Custom list views for custom objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org.

Custom list views for standard objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org.



Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers

  1. Partner Value Score Matrix
  2. Case Escalation
  3. Al-Powered Knowledge Base
  4. Partner Incentivization Map
  5. Chat

Answer(s): B,C,E

Explanation:

Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without any code customization, such as:
Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.
AI-Powered Knowledge Base: You can provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations. Chat: You can enable your partners to chat with you or other partners in real time using Embedded Service Chat or Salesforce Chat Snap-ins.



Viewing Page 7 of 38



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