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Salesforce Certified Business Analyst Exam (page: 3)
Salesforce Certified Business Analyst
Updated on: 25-Dec-2025

Viewing Page 3 of 64
Certified Business Analyst PDF 311 Questions

In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

  1. Build
  2. Deploy
  3. Test
  4. Plan

Answer(s): B

Explanation:

Communicate Changes, Update Profiles and Communicate end of Changes are actions that belong to the Deploy phase of the four application lifecycle milestones. The Deploy phase involves moving changes from one environment to another and ensuring proper communication with stakeholders and end users. The Build phase involves creating solutions using declarative or programmatic tools based on requirements and design specifications. The Test phase involves verifying functionality, performance, security, and usability of solutions using various testing methods and tools. The Plan phase involves defining project scope, objectives, deliverables, resources, timeline, and risks.


Reference:

https://trailhead.salesforce.com/content/learn/modules/application-lifecycle-and- development-models/understand-the-application-lifecycle https://trailhead.salesforce.com/content/learn/modules/application-lifecycle-and-development- models/choose-a-development-model



Up to how many Profiles can a User have?

  1. Up to 3
  2. The Administrator can have up to 3, normal users only 1.
  3. As many as required.
  4. Only 1

Answer(s): D

Explanation:

A User can have only 1 Profile in Salesforce. A Profile defines the permissions and access settings for a User. A User cannot have multiple Profiles or switch between them. A User can have multiple Permission Sets, which are additional sets of permissions that can be assigned to a User on top of their Profile.


Reference:

https://help.salesforce.com/s/articleView?id=sf.users_profiles.htm&type=5



Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

  1. 2 FA
  2. Single Sign-On
  3. Email Proof
  4. Login Link

Answer(s): C

Explanation:

Email Proof is the User access and sharing feature that would be used for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email. Email Proof is a security feature that requires users to verify their email address when they log in for the first time or change their email address. 2 FA, Single Sign-On, and Login Link are not User access and sharing features that would be used for this use case.


Reference:

https://help.salesforce.com/s/articleView?id=sf.security_email_proof.htm&type=5



From where can an Admin unlock a user?

  1. Setup > Locked Users > Unlock
  2. Users > Select user > Unlock
  3. Setup > Object Manager > Users > Select User > Unlock
  4. Users > Logins > Unlock Users

Answer(s): B

Explanation:

An Admin can unlock a user from Users > Select user > Unlock. This is the standard way to unlock a user who has been locked out due to incorrect password attempts or other reasons. Setup > Locked Users > Unlock, Setup > Object Manager > Users > Select User > Unlock, and Users > Logins > Unlock Users are not valid ways to unlock a user in Salesforce.


Reference:

https://help.salesforce.com/s/articleView?id=sf.users_unlock.htm&type=5



Which of the salesforce app providers will be able to unlock a locked user with their phones?

  1. All of them.
  2. iOS (App Store)
  3. Only those that download the app from the App Exchange.
  4. Android (Google Play)

Answer(s): A

Explanation:

All of the salesforce app providers will be able to unlock a locked user with their phones. The Salesforce app is available for iOS (App Store), Android (Google Play), and Windows 10 devices, and it allows users to unlock themselves using biometric authentication or a verification code sent to their email or phone number.


Reference:

https://help.salesforce.com/s/articleView?id=sf.mobile_app_unlock.htm&type=5



Viewing Page 3 of 64



Share your comments for Salesforce Certified Business Analyst exam with other users:

Tanvi 9/27/2023 4:02:00 AM

good level of questions
Anonymous


Noushin 11/28/2023 4:52:00 PM

i think the answer to question 42 is b not c
CANADA


Shiji 10/15/2023 1:08:00 PM

helpful to check your understanding.
INDIA


Shiji 10/15/2023 1:31:00 PM

good and useful.
INDIA


Shiji 10/15/2023 1:34:00 PM

very good questions
INDIA


Ritu 9/15/2023 5:55:00 AM

interesting
CANADA