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Salesforce Certified Business Analyst Exam (page: 1)
Salesforce Certified Business Analyst
Updated on: 11-Aug-2025

Viewing Page 1 of 64
Certified Business Analyst PDF 311 Questions

Which users will be able to reset a Single Sign-On User Password?

  1. The SSO Manager
  2. Users above the SSO user in the role hierarchy.
  3. Only the Admin
  4. Admin and Users with the right permission sets.

Answer(s): C

Explanation:

Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission. The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission.


Reference:

https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htm&type=5



Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

  1. Challenge
  2. Monster
  3. Victory
  4. Helper

Answer(s): A

Explanation:

A challenge is an element of the storytelling process for UX that describes a hurdle that makes it difficult for your heroes to succeed on their journeys. A monster is an element of the storytelling process for UX that describes a person or thing that causes problems for your heroes. A victory is an element of the storytelling process for UX that describes a successful outcome for your heroes. A helper is an element of the storytelling process for UX that describes a person or thing that assists your heroes along their journeys.


Reference:

https://trailhead.salesforce.com/content/learn/modules/ux-design-fundamentals/understand-the- storytelling-process



Which tool is used to create reports, incorporate filters and select the Report Type?

  1. Data Loader
  2. Report Builder
  3. A csv file that will then get imported.
  4. Report Composer

Answer(s): B

Explanation:

Report Builder is the tool used to create reports, incorporate filters and select the Report Type. Data Loader is a tool used to import and export data in Salesforce. A csv file is a file format that can be used to import or export data in Salesforce, but it is not a tool to create reports. Report Composer is not a valid tool in Salesforce.


Reference:

https://help.salesforce.com/s/articleView?id=sf.reports_builder_overview.htm&type=5



Which permission is required to create, delete, refresh or activate a Sandbox?

  1. Sandbox Editor
  2. Environment Manager
  3. System Administrator
  4. Manage Sandbox

Answer(s): D

Explanation:

The Manage Sandbox permission is required to create, delete, refresh or activate a Sandbox.

Sandbox Editor, Environment Manager, and System Administrator are not valid permissions in Salesforce.


Reference:

https://help.salesforce.com/s/articleView?id=sf.data_sandbox_manage.htm&type=5



Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

  1. Identity Only
  2. Lightning Platform
  3. SSO License
  4. Salesforce License

Answer(s): A

Explanation:

Identity Only is the Salesforce standard license that can be given to someone who need access only identity services, such as single sign-on (SSO). Lightning Platform, SSO License, and Salesforce License are not valid standard licenses in Salesforce.


Reference:

https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5



Viewing Page 1 of 64



Share your comments for Salesforce Certified Business Analyst exam with other users:

Tanvi 9/27/2023 4:02:00 AM

good level of questions
Anonymous


Noushin 11/28/2023 4:52:00 PM

i think the answer to question 42 is b not c
CANADA


Shiji 10/15/2023 1:08:00 PM

helpful to check your understanding.
INDIA


Shiji 10/15/2023 1:31:00 PM

good and useful.
INDIA


Shiji 10/15/2023 1:34:00 PM

very good questions
INDIA


Ritu 9/15/2023 5:55:00 AM

interesting
CANADA