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Salesforce Certified B2B Solution Architect Exam (page: 2)
Salesforce Certified B2B Solution Architect
Updated on: 12-Feb-2026

Viewing Page 2 of 24
Certified B2B Solution Architect PDF 112 Questions

Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC? Choose 2 answers

  1. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with
    Add complex product configurations in a follow-up phase.
  2. Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase.
  3. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
  4. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.

Answer(s): A,D



Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

  1. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
  2. Assess the level of technical debt and test new features in a sandbox before enabling in production.
  3. Assess the level of data quality and test new features with a pilot before enabling for all users.
  4. Assess the level of data quality and test new features with a subset of users in production before enabling all users.

Answer(s): C



Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines. With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

  1. Create an opportunity when a customer clicks a cross-sell or upsell email link.
  2. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
  3. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
  4. Stop creating leads in Sales Cloud for abandoned carts.
  5. Put all leads from the abandoned carts in a queue.

Answer(s): A,B,C



After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.
Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?
Choose 2 answers

  1. The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.
  2. The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.
  3. The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.
  4. Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.

Answer(s): A,D



Refer to the images below:



As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Which strategy should the Solution Architect choose to handle this scenario?

  1. Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
  2. Option 6, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
  3. Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API
  4. Option D, utilizing an external ETL tool to batch load the records into Salesforce

Answer(s): D



Viewing Page 2 of 24



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