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PEOPLECERT ITIL-4-BRM (page: 2)

PEOPLECERT ITIL 4 Specialist: Business Relationship Management

Updated 23-Apr-2026

Page 2 of 9 ITIL-4-BRM PDF — 40 Questions

In the context of a cooperative relationship, which would NOT be a role of business relationship management?

  1. Using information to look for new ways to add value for the service consumers
  2. Balancing becoming a trusted partner with investing too much in high-value services
  3. Achieving strategic alignment and setting common goals and priorities
  4. Identifying tailored services that meet service outcome and experience expectations

Answer(s): B

Explanation:

In a cooperative relationship, Business Relationship Management focuses on adding value, achieving strategic alignment, and identifying tailored services; balancing the risk of over-investing in high- value services is not one of its defined roles.



Which is an example of the `explore' step of the service relationship journey?

  1. Checking a service provider's reviews online before contacting the organization
  2. Providing a service provider feedback about a desired new feature
  3. Downloading a trial version of a service provider's software offering
  4. Contacting a provider's service desk for assistance using a product

Answer(s): A

Explanation:

"Explore" involves researching potential service providers before engagement; checking reviews online exemplifies this initial discovery phase.



Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience

  1. 1 and 2
  2. 2 and 4
  3. 1 and 3
  4. 3 and 4

Answer(s): B

Explanation:

Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers. Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.



Which of the following describes a value stream?

  1. A model that defines the key aspects of a relationship journey for a set of business stakeholders
  2. A set of steps undertaken to create and deliver products and services
  3. An operating model which defines the main activities required to respond to demand and facilitate value realization
  4. Asset of organizational resources designed for performing work or accomplishing an objective

Answer(s): B

Explanation:

A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.



What is an output of the `managing business relationship journeys' process?

  1. Updated relationship records
  2. BRM training and awareness material
  3. A review of the organization's culture
  4. Business relationship principles and models

Answer(s): A

Explanation:

An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.



Page 2 of 9

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