ITIL-4-BRM Exam Questions and Answers

QUESTION: 1

In the context of the "business relationship management" practice, which statement is CORRECT?

Focuses primarily on the needs of service users
Nurtures relationships at strategic levels
Focuses on relationships between individuals
Aims to manage agreements with consumers

Answer(s): B

Explanation:

The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.

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QUESTION: 2

Identify the missing word(s) in the following sentence. A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

IT service provider
Key stakeholders
External regulators
Service consumer

Answer(s): D

Explanation:

A core challenge for Business Relationship Management is that the practice often lacks insight into the operating models of the service consumer, which hampers its ability to align services with consumer needs.

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QUESTION: 3

Which activity is the responsibility of the `sponsor' role?

Authorizes the budget for service consumption
Defines the requirements for a service
Uses the service
Takes responsibility for the outcomes of service consumption

Answer(s): A

Explanation:

The sponsor is the individual who secures and authorizes funding for service consumption, ensuring that the necessary budget is allocated.

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QUESTION: 4

A parent is authorizing the purchase of a cell phone for her child.
What role is the parent assuming?

Sponsor
Customer
User
Provider

Answer(s): A

Explanation:

By authorizing the purchase, the parent is assuming the sponsor role.

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QUESTION: 5

Which BEST describes the service relationship journey?

The actions that a service provider undertakes to build a relationship with service consumers
The experience consumers have as a result of service interactions with a service provider
The steps a service consumer and a service provider undertake together to co-create value
The actions that service consumers undertake to be able to use a provider's services

Answer(s): C

Explanation:

The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.

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PEOPLECERT ITIL-4-BRM Exam (page: 1)
PEOPLECERT ITIL 4 Specialist: Business Relationship Management
Updated on: 12-Feb-2026

Access free ITIL-4-BRM actual exam questions, answers, explanations and user discussions.

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PEOPLECERT ITIL-4-BRM Exam (page: 1) PEOPLECERT ITIL 4 Specialist: Business Relationship Management Updated on: 12-Feb-2026

Access free ITIL-4-BRM actual exam questions, answers, explanations and user discussions.

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QUESTION: 5

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PEOPLECERT ITIL-4-BRM Exam (page: 1)
PEOPLECERT ITIL 4 Specialist: Business Relationship Management
Updated on: 12-Feb-2026