ITIL Foundation Certification - IT Service Management ITIL-Foundation Dumps in PDF

Free ITIL ITIL-Foundation Real Questions (page: 5)

When is the earliest that a workaround can be documented in 'problem management'?

  1. After the problem has been logged
  2. After the problem has been prioritized
  3. After the problem has been analyzed
  4. After the problem has been resolved

Answer(s): A



Which is an activity of the 'problem management' practice?

  1. Restoration of normal service operation as quickly as possible
  2. Prioritization of problems based on the risk that they pose
  3. Authorization of changes to resolve the cause of problems
  4. Resolution of incidents in a time that meets customer expectations

Answer(s): B



Which practice is MOST likely to benefit from the use of chatbots?

  1. Service level management
  2. Change enablement
  3. Continual improvement
  4. Service desk

Answer(s): D



Where are the details of the required performance outcomes of a service defined?

  1. Service level agreements
  2. Service requests
  3. Service components
  4. Service offerings

Answer(s): A



Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

  1. Plan
  2. Improve
  3. Design and transition
  4. Deliver and support

Answer(s): A



Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

  1. Release management
  2. Supplier management
  3. Service management
  4. Relationship management

Answer(s): B



Which two practices interact the MOST with the service desk practice?

  1. Incident management and service request management
  2. Service request management and deployment management
  3. Deployment management and change enablement
  4. Change enablement and incident management

Answer(s): A



Which is an activity of the 'incident management' practice?

  1. Assessing and prioritizing improvement opportunities
  2. Performing service reviews with customers
  3. Providing good-quality updates when expected
  4. Automating service requests to the greatest degree possible

Answer(s): C



Share your comments for ITIL ITIL-Foundation exam with other users:

B
Blessious Phiri
8/13/2023 8:37:00 AM

making progress

N
Nabla
9/17/2023 10:20:00 AM

q31 answer should be d i think

V
vladputin
7/20/2023 5:00:00 AM

is this real?

N
Nick W
9/29/2023 7:32:00 AM

q10: c and f are also true. q11: this is outdated. you no longer need ownership on a pipe to operate it

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Naveed
8/28/2023 2:48:00 AM

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C
cert
9/24/2023 4:53:00 PM

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Y
Yves
8/29/2023 8:46:00 PM

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M
Miguel
10/16/2023 11:18:00 AM

question 5, it seems a instead of d, because: - care plan = case - patient = person account - product = product2;

B
Byset
9/25/2023 12:49:00 AM

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8/28/2023 8:42:00 AM

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SkepticReader
8/1/2023 8:51:00 AM

question 35 has an answer for a different question. i believe the answer is "a" because it shut off the firewall. "0" in registry data means that its false (aka off).

N
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10/16/2023 4:58:00 AM

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10/24/2023 12:59:00 AM

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7/15/2023 2:22:00 AM

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11/8/2023 12:54:00 PM

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10/29/2023 1:14:00 PM

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9/11/2023 12:22:00 PM

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6/20/2023 4:32:00 AM

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Roberto Capra
6/14/2023 12:04:00 PM

nice questions... are these questions the same of the exam?

S
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9/30/2023 10:26:00 AM

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8/10/2023 8:11:00 PM

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F
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9/11/2023 5:00:00 AM

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