ITIL Foundation Certification - IT Service Management ITIL-Foundation Dumps in PDF

Free ITIL ITIL-Foundation Real Questions (page: 4)

What is the purpose of the 'incident management' practice?

  1. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
  2. To capture demand for incident resolution and service requests
  3. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
  4. To support the agreed service quality by effective handling of all agreed user-initiated service requests

Answer(s): A



What is defined as an unplanned interruption or reduction in the quality of a service?

  1. An incident
  2. A problem
  3. A change
  4. An event

Answer(s): A



Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

  1. Supplier management
  2. Change control
  3. Relationship management
  4. Service desk

Answer(s): C



What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

  1. Restricting information about the improvement to essential stakeholders only
  2. Increasing collaboration and visibility for the improvement
  3. Involving customers after all planning has been completed
  4. Engaging every stakeholder group in the same way, with the same communication

Answer(s): B



What varies in size and complexity, and uses functions to achieve its objectives?

  1. A risk
  2. An organization
  3. A practice
  4. An outcome

Answer(s): B



Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

  1. Deployment management
  2. Release management
  3. Change control
  4. Service configuration management

Answer(s): C



Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

  1. Information security management
  2. Continual improvement
  3. Monitoring and event management
  4. Service level management

Answer(s): A



Which will help solve incidents more quickly?

  1. Target resolution times
  2. Escalating all incidents to support teams
  3. Collaboration between teams
  4. Detailed procedural steps for incident investigation

Answer(s): C



Share your comments for ITIL ITIL-Foundation exam with other users:

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12/30/2023 8:52:00 AM

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10/13/2023 2:42:00 PM

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10/25/2023 1:14:00 AM

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CiscoStudent
11/15/2023 5:29:00 AM

in question 272 the right answer states that an autonomous acces point is "configured and managed by the wlc" but this is not what i have learned in my ccna course. is this a mistake? i understand that lightweight aps are managed by wlc while autonomous work as standalones on the wlan.

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9/28/2023 4:36:00 AM

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User123
10/8/2023 9:59:00 AM

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Q44
7/30/2023 11:50:00 AM

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12/21/2023 1:30:00 PM

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2/8/2023 12:10:00 AM

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12/21/2023 4:54:00 PM

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9/11/2023 10:22:00 AM

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Mouli
9/2/2023 7:02:00 AM

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9/27/2023 2:40:00 PM

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6/28/2023 4:38:00 AM

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John
8/7/2023 12:09:00 AM

has anyone recently attended safe 6.0 certification? is it the samq question from here.

B
Blessious Phiri
8/14/2023 3:49:00 PM

expository experience

C
concerned citizen
12/29/2023 11:31:00 AM

52 should be b&c. controller failure has nothing to do with this type of issue. degraded state tells us its a raid issue, and if the os is missing then the bootable device isnt found. the only other consideration could be data loss but thats somewhat broad whereas b&c show understanding of the specific issues the question is asking about.

D
deedee
12/23/2023 5:10:00 PM

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8/1/2023 3:07:00 PM

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11/7/2023 3:14:00 AM

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6/24/2023 7:37:00 AM

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SN
9/5/2023 2:25:00 PM

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Zoubeyr
9/8/2023 5:56:00 AM

question 11 : d

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8/29/2023 3:24:00 AM

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CW
7/6/2023 7:37:00 PM

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11/21/2023 1:37:00 AM

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Isaac
10/28/2023 2:30:00 PM

great case study

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2/3/2023 9:10:00 AM

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rsmyth
5/18/2023 12:44:00 PM

q40 the answer is not d, why are you giving incorrect answers? snapshot consolidation is used to merge the snapshot delta disk files to the vm base disk

K
Keny
6/23/2023 9:00:00 PM

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