ITIL Foundation Certification - IT Service Management ITIL-Foundation Dumps in PDF

Free ITIL ITIL-Foundation Real Questions (page: 3)

What impact does automation have on a service desk?

  1. Less low level work and a greater ability to focus on user experience
  2. Increased phone contact and a reduced ability to focus on user experience
  3. Ability to work from multiple locations, geographically dispersed
  4. Ability to work from a single centralized location

Answer(s): A



Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

  1. Service consumer
  2. Service provider
  3. Customer
  4. Supplier

Answer(s): B



What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

  1. Customer engagement
  2. Operational metrics
  3. Business metrics
  4. Customer feedback

Answer(s): A



Which is a result of applying the guiding principle 'progress iteratively with feedback'?

  1. The ability to discover and respond to failure earlier
  2. Standardization of practices and services
  3. Understanding the customer's perception of value
  4. Understanding the current state and identifying what can be reused

Answer(s): A



What can be used to determine if a service is 'fit for purpose'?

  1. Availability
  2. Warranty
  3. Outcome
  4. Utility

Answer(s): D



In service relationships, what is a benefit of identifying consumer roles?

  1. It enables effective stakeholder management
  2. It provides shared service expectations
  3. It removes constraints from the customer
  4. It enables a common definition of value

Answer(s): A



Which is an external input to the service value chain?

  1. The 'improve' value chain activity
  2. An overall plan
  3. Customer requirements
  4. Feedback loops

Answer(s): C



What term is used to describe whether a service will meet availability, capacity and security requirements?

  1. Outcomes
  2. Value
  3. Utility
  4. Warranty

Answer(s): D



Share your comments for ITIL ITIL-Foundation exam with other users:

A
Anuj
12/21/2023 1:30:00 PM

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9/13/2023 10:31:00 PM

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2/8/2023 12:10:00 AM

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S
Sarwar
12/21/2023 4:54:00 PM

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C
Chengchaone
9/11/2023 10:22:00 AM

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M
Mouli
9/2/2023 7:02:00 AM

question 75: option c is correct answer

J
JugHead
9/27/2023 2:40:00 PM

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sushant
6/28/2023 4:38:00 AM

please upoad

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John
8/7/2023 12:09:00 AM

has anyone recently attended safe 6.0 certification? is it the samq question from here.

B
Blessious Phiri
8/14/2023 3:49:00 PM

expository experience

C
concerned citizen
12/29/2023 11:31:00 AM

52 should be b&c. controller failure has nothing to do with this type of issue. degraded state tells us its a raid issue, and if the os is missing then the bootable device isnt found. the only other consideration could be data loss but thats somewhat broad whereas b&c show understanding of the specific issues the question is asking about.

D
deedee
12/23/2023 5:10:00 PM

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S
Samir
8/1/2023 3:07:00 PM

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Saeed
11/7/2023 3:14:00 AM

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Matiullah
6/24/2023 7:37:00 AM

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SN
9/5/2023 2:25:00 PM

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Z
Zoubeyr
9/8/2023 5:56:00 AM

question 11 : d

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User
8/29/2023 3:24:00 AM

only the free dumps will be enough for pass, or have to purchase the premium one. please suggest.

C
CW
7/6/2023 7:37:00 PM

good questions. thanks.

F
Farooqi
11/21/2023 1:37:00 AM

good for practice.

I
Isaac
10/28/2023 2:30:00 PM

great case study

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Malviya
2/3/2023 9:10:00 AM

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R
rsmyth
5/18/2023 12:44:00 PM

q40 the answer is not d, why are you giving incorrect answers? snapshot consolidation is used to merge the snapshot delta disk files to the vm base disk

K
Keny
6/23/2023 9:00:00 PM

thanks, very relevant

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Muhammad Rawish Siddiqui
11/29/2023 12:14:00 PM

wrong answer. it is true not false.

J
Josh
7/10/2023 1:54:00 PM

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VINNY
6/2/2023 11:59:00 AM

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A
Andy
12/6/2023 5:56:00 AM

very valid questions

M
Mamo
8/12/2023 7:46:00 AM

will these question help me to clear pl-300 exam?

M
Marial Manyang
7/26/2023 10:13:00 AM

please provide me with these dumps questions. thanks

A
Amel Mhamdi
12/16/2022 10:10:00 AM

in the pdf downloaded is write google cloud database engineer i think that it isnt the correct exam

A
Angel
8/30/2023 10:58:00 PM

i think you have the answers wrong regarding question: "what are three core principles of web content accessibility guidelines (wcag)? answer: robust, operable, understandable

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SH
5/16/2023 1:43:00 PM

these questions are not valid , they dont come for the exam now

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sudhagar
9/6/2023 3:02:00 PM

question looks valid

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