What impact does automation have on a service desk?
Answer(s): A
Identify the missing word(s) in the following sentence:The service desk should be the entry point and single point of contact for the [?] with all of its users.
Answer(s): B
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What can be used to determine if a service is 'fit for purpose'?
Answer(s): D
In service relationships, what is a benefit of identifying consumer roles?
Which is an external input to the service value chain?
Answer(s): C
What term is used to describe whether a service will meet availability, capacity and security requirements?
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q252: dns poisoning is the correct answer, not locator redirection. beaconing is detected from a host. this indicates that the system has been infected with malware, which could be the source of local dns poisoning. location redirection works by either embedding the redirection in the original websites code or having a user click on a url that has an embedded redirect. since users at a different office are not getting redirected, it isnt an embedded redirection on the original website and since the user is manually typing in the url and not clicking a link, it isnt a modified link.
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