ITIL Foundation Certification - IT Service Management ITIL-Foundation Exam Questions in PDF

Free ITIL ITIL-Foundation Dumps Questions (page: 3)

What impact does automation have on a service desk?

  1. Less low level work and a greater ability to focus on user experience
  2. Increased phone contact and a reduced ability to focus on user experience
  3. Ability to work from multiple locations, geographically dispersed
  4. Ability to work from a single centralized location

Answer(s): A



Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

  1. Service consumer
  2. Service provider
  3. Customer
  4. Supplier

Answer(s): B



What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

  1. Customer engagement
  2. Operational metrics
  3. Business metrics
  4. Customer feedback

Answer(s): A



Which is a result of applying the guiding principle 'progress iteratively with feedback'?

  1. The ability to discover and respond to failure earlier
  2. Standardization of practices and services
  3. Understanding the customer's perception of value
  4. Understanding the current state and identifying what can be reused

Answer(s): A



What can be used to determine if a service is 'fit for purpose'?

  1. Availability
  2. Warranty
  3. Outcome
  4. Utility

Answer(s): D



In service relationships, what is a benefit of identifying consumer roles?

  1. It enables effective stakeholder management
  2. It provides shared service expectations
  3. It removes constraints from the customer
  4. It enables a common definition of value

Answer(s): A



Which is an external input to the service value chain?

  1. The 'improve' value chain activity
  2. An overall plan
  3. Customer requirements
  4. Feedback loops

Answer(s): C



What term is used to describe whether a service will meet availability, capacity and security requirements?

  1. Outcomes
  2. Value
  3. Utility
  4. Warranty

Answer(s): D



Share your comments for ITIL ITIL-Foundation exam with other users:

M
Matiullah
6/24/2023 7:37:00 AM

want to pass the exam

S
SN
9/5/2023 2:25:00 PM

good resource

Z
Zoubeyr
9/8/2023 5:56:00 AM

question 11 : d

U
User
8/29/2023 3:24:00 AM

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C
CW
7/6/2023 7:37:00 PM

good questions. thanks.

F
Farooqi
11/21/2023 1:37:00 AM

good for practice.

I
Isaac
10/28/2023 2:30:00 PM

great case study

M
Malviya
2/3/2023 9:10:00 AM

the questions in this exam dumps is valid. i passed my test last monday. i only whish they had their pricing in inr instead of usd. but it is still worth it.

R
rsmyth
5/18/2023 12:44:00 PM

q40 the answer is not d, why are you giving incorrect answers? snapshot consolidation is used to merge the snapshot delta disk files to the vm base disk

K
Keny
6/23/2023 9:00:00 PM

thanks, very relevant

M
Muhammad Rawish Siddiqui
11/29/2023 12:14:00 PM

wrong answer. it is true not false.

J
Josh
7/10/2023 1:54:00 PM

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VINNY
6/2/2023 11:59:00 AM

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A
Andy
12/6/2023 5:56:00 AM

very valid questions

M
Mamo
8/12/2023 7:46:00 AM

will these question help me to clear pl-300 exam?

M
Marial Manyang
7/26/2023 10:13:00 AM

please provide me with these dumps questions. thanks

A
Amel Mhamdi
12/16/2022 10:10:00 AM

in the pdf downloaded is write google cloud database engineer i think that it isnt the correct exam

A
Angel
8/30/2023 10:58:00 PM

i think you have the answers wrong regarding question: "what are three core principles of web content accessibility guidelines (wcag)? answer: robust, operable, understandable

S
SH
5/16/2023 1:43:00 PM

these questions are not valid , they dont come for the exam now

S
sudhagar
9/6/2023 3:02:00 PM

question looks valid

V
Van
11/24/2023 4:02:00 AM

good for practice

D
Divya
8/2/2023 6:54:00 AM

need more q&a to go ahead

R
Rakesh
10/6/2023 3:06:00 AM

question 59 - a newly-created role is not assigned to any user, nor granted to any other role. answer is b https://docs.snowflake.com/en/user-guide/security-access-control-overview

N
Nik
11/10/2023 4:57:00 AM

just passed my exam today. i saw all of these questions in my text today. so i can confirm this is a valid dump.

D
Deep
6/12/2023 7:22:00 AM

needed dumps

T
tumz
1/16/2024 10:30:00 AM

very helpful

N
NRI
8/27/2023 10:05:00 AM

will post once the exam is finished

K
kent
11/3/2023 10:45:00 AM

relevant questions

Q
Qasim
6/11/2022 9:43:00 AM

just clear exam on 10/06/2202 dumps is valid all questions are came same in dumps only 2 new questions total 46 questions 1 case study with 5 question no lab/simulation in my exam please check the answers best of luck

C
Cath
10/10/2023 10:09:00 AM

q.112 - correct answer is c - the event registry is a module that provides event definitions. answer a - not correct as it is the definition of event log

S
Shiji
10/15/2023 1:31:00 PM

good and useful.

A
Ade
6/25/2023 1:14:00 PM

good questions

P
Praveen P
11/8/2023 5:18:00 AM

good content

A
Anastasiia
12/28/2023 9:06:00 AM

totally not correct answers. 21. you have one gcp account running in your default region and zone and another account running in a non-default region and zone. you want to start a new compute engine instance in these two google cloud platform accounts using the command line interface. what should you do? correct: create two configurations using gcloud config configurations create [name]. run gcloud config configurations activate [name] to switch between accounts when running the commands to start the compute engine instances.

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