ITIL 4 Specialist High-Velocity IT ITIL 4 Specialist High-Velocity IT Dumps in PDF

Free ITIL ITIL 4 Specialist High-Velocity IT Real Questions (page: 6)

Which is a valid description of the priorities when using agile development methods?

  1. Responding to changes over following a plan
  2. Following a fixed schedule over flexibility
  3. Prioritizing documentation over adaptability
  4. Maintaining strict guidelines over innovation

Answer(s): A



What should be done FIRST when designing a customer journey?

  1. Defining the desired outcome and the value proposition
  2. Mapping the technical requirements for service delivery
  3. Identifying potential risks to the journey
  4. Creating a feedback loop for customer input

Answer(s): A



Which stakeholders should assess and evaluate value realization?

  1. Only the service consumer
  2. Both the service consumer and the service provider
  3. Only the service provider
  4. Independent third-party auditors

Answer(s): B



An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

  1. Incident management
  2. Service request management
  3. Problem management
  4. Change enablement

Answer(s): B



A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time, and the proposed functionality was not included in the design.
Which practice includes activities which could have helped to avoid this situation?

  1. Change enablement
  2. Business analysis
  3. Service level management
  4. Incident management

Answer(s): B



What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?

  1. Sending surveys to users after every incident is resolved
  2. Regularly provide updates about service improvements made as a result of user feedback
  3. Implementing an automated feedback response system
  4. Publicly acknowledging the users who provided feedback

Answer(s): B



An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

  1. Monitoring service availability
  2. Analyzing patterns of business activity
  3. Implementing resource optimization tools
  4. Creating new service level agreements

Answer(s): A



Which activity does a service provider carry out as part of the "explore step of the customer journey"?

  1. Setting service level expectations with potential customers
  2. Analyzing potential customer patterns of business activity
  3. Onboarding customers to existing services
  4. Reviewing past customer satisfaction surveys

Answer(s): B



Share your comments for ITIL ITIL 4 Specialist High-Velocity IT exam with other users:

S
shime
10/23/2023 10:03:00 AM

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Vnu
6/3/2023 2:39:00 AM

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S
Steve
8/17/2023 2:19:00 PM

question #18s answer should be a, not d. this should be corrected. it should be minvalidityperiod

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Maria
6/23/2023 11:40:00 AM

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Nagendra Pedipina
7/12/2023 9:10:00 AM

q:37 c is correct

J
John
9/16/2023 9:37:00 PM

q6 exam topic: terramearth, c: correct answer: copy 1petabyte to encrypted usb device ???

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SAM
12/4/2023 12:56:00 AM

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A
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9/5/2023 3:35:00 AM

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Shiji
10/15/2023 1:08:00 PM

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D
Da Costa
8/27/2023 11:43:00 AM

question 128 the answer should be static not auto

B
bot
7/26/2023 6:45:00 PM

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12/31/2023 1:35:00 AM

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8/20/2023 9:26:00 AM

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8/13/2023 8:37:00 AM

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Nabla
9/17/2023 10:20:00 AM

q31 answer should be d i think

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vladputin
7/20/2023 5:00:00 AM

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Nick W
9/29/2023 7:32:00 AM

q10: c and f are also true. q11: this is outdated. you no longer need ownership on a pipe to operate it

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Naveed
8/28/2023 2:48:00 AM

good questions with simple explanation

C
cert
9/24/2023 4:53:00 PM

admin guide (windows) respond to malicious causality chains. when the cortex xdr agent identifies a remote network connection that attempts to perform malicious activity—such as encrypting endpoint files—the agent can automatically block the ip address to close all existing communication and block new connections from this ip address to the endpoint. when cortex xdrblocks an ip address per endpoint, that address remains blocked throughout all agent profiles and policies, including any host-firewall policy rules. you can view the list of all blocked ip addresses per endpoint from the action center, as well as unblock them to re-enable communication as appropriate. this module is supported with cortex xdr agent 7.3.0 and later. select the action mode to take when the cortex xdr agent detects remote malicious causality chains: enabled (default)—terminate connection and block ip address of the remote connection. disabled—do not block remote ip addresses. to allow specific and known s

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Yves
8/29/2023 8:46:00 PM

very inciting

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Miguel
10/16/2023 11:18:00 AM

question 5, it seems a instead of d, because: - care plan = case - patient = person account - product = product2;

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