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ITIL 4 Specialist High-Velocity IT ITIL 4 Specialist High-Velocity IT Dumps in PDF

Free ITIL ITIL 4 Specialist High-Velocity IT Real Questions (page: 1)

ITIL 4 Specialist High-Velocity IT PDF — 78 Questions

How can an organization facilitate positive outcomes and experiences throughout the customer journey?

  1. By being fair and transparent with costs
  2. By optimizing the use of resources during the service lifecycle
  3. By understanding service consumer needs and desires
  4. By ensuring key risks have been identified and addressed

Answer(s): C



Which is an example of planning for value co-creation?

  1. Defining KPIs for service quality that align with internal team objectives
  2. Agreeing with a customer the service desk team's response times for each method of user contact
  3. Documenting user feedback in a service improvement register
  4. Setting expectations with a vendor for service delivery

Answer(s): B



Which statement about the end-to-end customer journey is CORRECT?

  1. It reflects an overall perception of the customer's experience
  2. It involves only the stages of service delivery and resolution
  3. It excludes customer interactions outside of the organization's processes
  4. It focuses exclusively on technical service outcomes

Answer(s): A



Which statement about service requests is CORRECT?

  1. Service requests are always handled as incidents
  2. Service requests are submitted via agreed channels
  3. Service requests require approval from senior management
  4. Service requests are only applicable for IT-related needs

Answer(s): B



A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users.
Which is the MOST APPROPRIATE method?

  1. Using a manual process for each update
  2. Using a push method to check the user's device each time it is connected
  3. Allowing users to pull updates when they choose
  4. Sending email notifications for manual installation of updates

Answer(s): B



A service provider is tracking the likelihood of service failures that could affect the service consumer.
What is this a measure of?

  1. Impact
  2. Risk
  3. Priority
  4. Availability

Answer(s): B



A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.

Which is the BEST thing the service provider can do about this?

  1. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
  2. Focus on technical excellence to further improve services
  3. Analyze customer feedback to understand and address unmet expectations
  4. Provide additional training to customers on using the service

Answer(s): A



A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?

  1. Define requirements for configuring the product
  2. Analyze the costs of implementing the product
  3. Identify the technical compatibility of the product
  4. Evaluate user feedback on product prototypes

Answer(s): A



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Share your comments for ITIL ITIL 4 Specialist High-Velocity IT exam with other users:

J
John
11/12/2023 8:48:00 PM

why only give explanations on some, and not all questions and their respective answers?

UNITED STATES
B
Biswa
11/20/2023 8:50:00 AM

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Shalini Sharma
10/17/2023 8:29:00 AM

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JAPAN
E
ethan
9/24/2023 12:38:00 PM

could you please upload practice questions for scr exam ?

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8/19/2023 3:15:00 AM

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Anonymous
A
Ayodele Talabi
8/25/2023 9:25:00 PM

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CANADA
R
Romero
3/23/2022 4:20:00 PM

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UNITED STATES
J
John Kennedy
9/20/2023 3:33:00 AM

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Nenad
7/12/2022 11:05:00 PM

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INDIA
L
Lucky
10/31/2023 2:01:00 PM

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Prateek
9/18/2023 11:13:00 AM

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Irfan
11/25/2023 1:26:00 AM

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Anonymous
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php
6/16/2023 12:49:00 AM

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Durga
6/23/2023 1:22:00 AM

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Anonymous
J
JJ
5/28/2023 4:32:00 AM

please upload quetions

THAILAND
N
Norris
1/3/2023 8:06:00 PM

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A
abuti
7/21/2023 6:10:00 PM

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Anonymous
C
Curtis Nakawaki
7/5/2023 8:46:00 PM

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Vv
12/2/2023 6:31:00 AM

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UNITED STATES
P
praveenkumar
11/20/2023 11:57:00 AM

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asad Raza
5/15/2023 5:38:00 AM

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Reeta
7/17/2023 5:22:00 PM

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SWEDEN
W
Wong
12/20/2023 11:34:00 AM

q10 - the answer should be a. if its c, the criteria will meet if either the prospect is not part of the suppression lists or if the job title contains vice president

MALAYSIA
D
david
12/12/2023 12:38:00 PM

this was on the exam as of 1211/2023

Anonymous
T
Tink
7/24/2023 9:23:00 AM

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GERMANY
J
Jaro
12/18/2023 3:12:00 PM

i think in question 7 the first answer should be power bi portal (not power bi)

Anonymous
9
9eagles
4/7/2023 10:04:00 AM

on question 10 and so far 2 wrong answers as evident in the included reference link.

Anonymous
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Tai
8/28/2023 5:28:00 AM

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SOUTH AFRICA
V
VoiceofMidnight
12/29/2023 4:48:00 PM

i passed!! ...but barely! got 728, but needed 720 to pass. the exam hit me with labs right out of the gate! then it went to multiple choice. protip: study the labs!

UNITED STATES
A
A K
8/3/2023 11:56:00 AM

correct answer for question 92 is c -aws shield

Anonymous
N
Nitin Mindhe
11/27/2023 6:12:00 AM

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IRELAND
B
BailleyOne
11/22/2023 1:45:00 AM

explanations for the answers are to the point.

Anonymous
P
patel
10/25/2023 8:17:00 AM

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INDIA
M
MortonG
10/19/2023 6:32:00 PM

question: 128 d is the wrong answer...should be c

EUROPEAN UNION
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