ITIL 4 Specialist High-Velocity IT ITIL 4 Specialist High-Velocity IT Dumps in PDF

Free ITIL ITIL 4 Specialist High-Velocity IT Real Questions (page: 13)

Which is a valid description of the priorities when using agile development methods?

  1. Responding to changes over following a plan
  2. Following a fixed schedule over flexibility
  3. Prioritizing documentation over adaptability
  4. Maintaining strict guidelines over innovation

Answer(s): A



What should be done FIRST when designing a customer journey?

  1. Defining the desired outcome and the value proposition
  2. Mapping the technical requirements for service delivery
  3. Identifying potential risks to the journey
  4. Creating a feedback loop for customer input

Answer(s): A



Which stakeholders should assess and evaluate value realization?

  1. Only the service consumer
  2. Both the service consumer and the service provider
  3. Only the service provider
  4. Independent third-party auditors

Answer(s): B



An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

  1. Incident management
  2. Service request management
  3. Problem management
  4. Change enablement

Answer(s): B



A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time, and the proposed functionality was not included in the design.
Which practice includes activities which could have helped to avoid this situation?

  1. Change enablement
  2. Business analysis
  3. Service level management
  4. Incident management

Answer(s): B



What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?

  1. Sending surveys to users after every incident is resolved
  2. Regularly provide updates about service improvements made as a result of user feedback
  3. Implementing an automated feedback response system
  4. Publicly acknowledging the users who provided feedback

Answer(s): B



An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

  1. Monitoring service availability
  2. Analyzing patterns of business activity
  3. Implementing resource optimization tools
  4. Creating new service level agreements

Answer(s): A



Which activity does a service provider carry out as part of the "explore step of the customer journey"?

  1. Setting service level expectations with potential customers
  2. Analyzing potential customer patterns of business activity
  3. Onboarding customers to existing services
  4. Reviewing past customer satisfaction surveys

Answer(s): B



Share your comments for ITIL ITIL 4 Specialist High-Velocity IT exam with other users:

B
Blessious Phiri
8/14/2023 3:49:00 PM

expository experience

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concerned citizen
12/29/2023 11:31:00 AM

52 should be b&c. controller failure has nothing to do with this type of issue. degraded state tells us its a raid issue, and if the os is missing then the bootable device isnt found. the only other consideration could be data loss but thats somewhat broad whereas b&c show understanding of the specific issues the question is asking about.

D
deedee
12/23/2023 5:10:00 PM

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Samir
8/1/2023 3:07:00 PM

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Saeed
11/7/2023 3:14:00 AM

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Matiullah
6/24/2023 7:37:00 AM

want to pass the exam

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SN
9/5/2023 2:25:00 PM

good resource

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Zoubeyr
9/8/2023 5:56:00 AM

question 11 : d

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User
8/29/2023 3:24:00 AM

only the free dumps will be enough for pass, or have to purchase the premium one. please suggest.

C
CW
7/6/2023 7:37:00 PM

good questions. thanks.

F
Farooqi
11/21/2023 1:37:00 AM

good for practice.

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Isaac
10/28/2023 2:30:00 PM

great case study

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Malviya
2/3/2023 9:10:00 AM

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rsmyth
5/18/2023 12:44:00 PM

q40 the answer is not d, why are you giving incorrect answers? snapshot consolidation is used to merge the snapshot delta disk files to the vm base disk

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Keny
6/23/2023 9:00:00 PM

thanks, very relevant

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Muhammad Rawish Siddiqui
11/29/2023 12:14:00 PM

wrong answer. it is true not false.

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Josh
7/10/2023 1:54:00 PM

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VINNY
6/2/2023 11:59:00 AM

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A
Andy
12/6/2023 5:56:00 AM

very valid questions

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Mamo
8/12/2023 7:46:00 AM

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Marial Manyang
7/26/2023 10:13:00 AM

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A
Amel Mhamdi
12/16/2022 10:10:00 AM

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A
Angel
8/30/2023 10:58:00 PM

i think you have the answers wrong regarding question: "what are three core principles of web content accessibility guidelines (wcag)? answer: robust, operable, understandable

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SH
5/16/2023 1:43:00 PM

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sudhagar
9/6/2023 3:02:00 PM

question looks valid

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Van
11/24/2023 4:02:00 AM

good for practice

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Divya
8/2/2023 6:54:00 AM

need more q&a to go ahead

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Rakesh
10/6/2023 3:06:00 AM

question 59 - a newly-created role is not assigned to any user, nor granted to any other role. answer is b https://docs.snowflake.com/en/user-guide/security-access-control-overview

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Nik
11/10/2023 4:57:00 AM

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Deep
6/12/2023 7:22:00 AM

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tumz
1/16/2024 10:30:00 AM

very helpful

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NRI
8/27/2023 10:05:00 AM

will post once the exam is finished

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kent
11/3/2023 10:45:00 AM

relevant questions

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Qasim
6/11/2022 9:43:00 AM

just clear exam on 10/06/2202 dumps is valid all questions are came same in dumps only 2 new questions total 46 questions 1 case study with 5 question no lab/simulation in my exam please check the answers best of luck

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