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ITIL® ISEB-PM1 Exam (page: 16)
ITIL® ISEB-PM1 Foundation Certificate in Project Management
Updated on: 25-Dec-2025

Viewing Page 16 of 126
ISEB-PM1 PDF 625 Questions

While project work is being done, conflicts can arise between the procurement officer and the project manager because the procurement officer:

  1. Is the only one who can change the contract.
  2. Works for a different department.
  3. Needs to obtain the project manager's approval to make project changes.
  4. Has a different approach to creating a contract.

Answer(s): A



You are negotiating with a seller. Time is of the essence but you have a limited budget, and the seller knows this.
What is your BEST negotiating strategy under these circumstances?

  1. Focus the negotiation on seller's profit margin in order to decrease the project cost.
  2. Negotiate to get the work done even sooner than necessary in order to add a reserve.
  3. Negotiate identified risks.
  4. Arrange to reschedule the negotiation until you can acquire information of which the seller is not aware.

Answer(s): C



You receive 25 new computers from the seller, but were expecting only 20. In looking at the contract, you see that it says "seller to provide twenty (25) computers." What should you do FIRST?

  1. Issue a change order through the contract manager.
  2. Return the five extra computers.
  3. Make payment for the 25 computers.
  4. Call the seller and ask for clarification.

Answer(s): B



A project manager you are mentoring comes to you for help because he is about to face his first procurement audit. You might explain that he should NOT worry about such an audit because it:

  1. Identifies successes and failures that warrant transfer to other procurements.
  2. Makes sure the contract is being followed.
  3. Makes sure costs are in line with the project.
  4. Makes sure the seller is following the contract.

Answer(s): A



All of the following are typical concerns of matrixed team members EXCEPT:

  1. Wondering who will handle their evaluations.
  2. Serving multiple bosses.
  3. Developing commitment.
  4. Computing fringe benefits when working on multiple projects.

Answer(s): D



Viewing Page 16 of 126



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