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  3. ISEB-ITILF

ITIL® ISEB-ITILF Exam (page: 9)
ITIL® The Foundation Examination -
Updated on: 25-Dec-2025

Viewing Page 9 of 85
ISEB-ITILF PDF 418 Questions

What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?

  1. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
  2. Strategic, tactical and operational
  3. Technology, process and service
  4. Return On Investment (ROI), Value On Investment (VOI), quality

Answer(s): C



Which one of the following is NOT the responsibility of a Service Level Manager?

  1. Analyzing and reviewing agreed service levels
  2. Maintaining the service catalogue
  3. Negotiating requests for service
  4. Assessing the full impact of proposed changes to services

Answer(s): D



Which role would you MOST expect to be involved in the management of Underpinning Contracts?

  1. Service Catalogue Manager
  2. IT Designer/Architect
  3. Process Manager
  4. Supplier Manager

Answer(s): D



Exhibit:

Order the following continual service improvement (CSI) implementation steps into the CORRECT sequence in alignment with the plan, do check, act (PDCA) model.
Please refer to the exhibit.

  1. 2-3-4-1
  2. 1-3-2-4
  3. 3-4-2-1
  4. 3-1-2-4

Answer(s): D



Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?

  1. The Information Management System
  2. The Known Error Database
  3. The Asset Register
  4. The Service Knowledge Management System

Answer(s): D



Viewing Page 9 of 85



Share your comments for ITIL® ISEB-ITILF exam with other users:

Jas 10/25/2023 6:01:00 PM

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question number 2 is indicating you are giving proper questions. observe and change properly.
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q75. azure files is pass
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answers are correct
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good explanation
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q50: which two functions can be used by an end user when pivoting an interactive report? the correct answer is a, c because we do not have rank in the function pivoting you can check in the apex app
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