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ITIL The Foundation Examination - ISEB-ITILF Dumps in PDF

Free ITIL ISEB-ITILF Real Questions (page: 11)

Page 11 of 85 ISEB-ITILF PDF — 418 Questions

QUESTION: 13

A plan for managing the end of a supplier contract should be created when?

The contract is being negotiated
The contract is about to be ended
The Supplier Manager decides that there is a risk the contract might need to end soon
The contract has been agreed

Answer(s): A

Reveal Solution Next Question

QUESTION: 13

Which of the following is NOT a valid objective of problem management?

to restore service to a user
to manage problems throughout their lifecycle
to prevent problems and their resultant incidents
to minimize the impact of incidents that cannot be prevented

Answer(s): A

Reveal Solution Next Question

QUESTION: 14

Which of the following is NOT a benefit of using public frameworks and standards?

They are validated across a wide range of environments making them more robust
Knowledge of public frameworks is more likely to be widely distributed
They make collaboration between organizations easier by giving a common language
They are always free ensuring they can be implemented quickly

Answer(s): D

Reveal Solution Next Question

QUESTION: 14

From a well-informed User’s perspective, which of the following is a likely sequence in the management of a service failure?

Incident Management, Problem Management, Release Management, Change Management
Incident Management, Problem Management, Change Management, Release Management
Change Management, Incident Management, Problem Management, Release Management
Incident Management, Change Management, Release Management, Problem Management

Answer(s): B

Reveal Solution Next Question

QUESTION: 14

Which of the following sentences BEST describes a Standard Change?

A change to the service provider's established policies and guidelines
A pre-authorized change that has an accepted and established procedure
A change that is made as the result of an audit
A change that correctly follows the required change process

Answer(s): B

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