ISEB-ITILF Exam Questions and Answers

QUESTION: 9

What is the RACI model used for?

recording configuration items
defining roles and responsibilities
performance analysis
monitoring services

Answer(s): B

QUESTION: 10

Service Design emphasises the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P".
Which of the following is the additional "P"?

Profit
Preparation
Potential
Products

Answer(s): D

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QUESTION: 10

Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?

Because specialist support staff do not properly document the work-arounds they identify which consequently prevents the 1st line support staff from applying them the next time the incident occurs
Because Problem Management is often carried out by technical staff who also have operations responsibilities and who cannot allocate enough resources to problem solving
Because Problem Management is focusing on identifying permanent solutions and therefore the speed with which these solutions are found is of secondary importance
Because Problem Management staff rarely give feedback spontaneously, forcing the 1st line support staff to chase them

Answer(s): C

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QUESTION: 10

Which of the following is NOT the responsibility of the Service Catalogue Manager?

Ensuring that all operational services are recorded in the Service Catalogue
Ensuring that information in the Service Catalogue is accurate
Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
Ensuring that information within the Service Pipeline is accurate

Answer(s): D

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QUESTION: 10

Which of the following is NOT a responsibility of the Service design manager?

Design and maintain all necessary service transition packages
take the overall service strategies and ensure they are reflected in the service design process and the service designs that are produced
measuring the effectiveness and efficiency of service design and the supporting processes
produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization

Answer(s): A

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ITIL® ISEB-ITILF Exam (page: 8) ITIL® The Foundation Examination - Updated on: 25-Dec-2025

QUESTION: 9

QUESTION: 10

QUESTION: 10

QUESTION: 10

QUESTION: 10

ITIL® ISEB-ITILF Exam (page: 8)
ITIL® The Foundation Examination -
Updated on: 25-Dec-2025