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ITIL The Foundation Examination - ISEB-ITILF Exam Questions in PDF

Free ITIL ISEB-ITILF Dumps Questions (page: 6)

ISEB-ITILF PDF — 418 Questions

Possible problems with Change Management include:

  1. Greater ability to absorb a large volume of change
  2. Increased visibility and communication of changes
  3. Lack of ownership of impacted services
  4. Better alignment of IT services to actual business needs

Answer(s): C



Which of the following statements is INCORRECT?

  1. The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)
  2. The SKMS is part of the Configuration Management System (CMS)
  3. The SKMS can include data on the performance of the organization
  4. The SKMS can include user skill levels

Answer(s): B



Which process is responsible for recording the current details, status, interfaces and dependencies of all the services that are being run or being prepared to run in the live environment?

  1. service level management
  2. service catalogue management
  3. demand management
  4. service transition

Answer(s): B



Which of the following is the BEST definition of an Event?

  1. The unknown cause of one or more Incidents
  2. Any detectable or discernable occurrence that has significance for the management of the IT infrastructure
  3. Reducing or eliminating the cause of an Incident or Problem
  4. An unplanned interruption to an IT service

Answer(s): B



Which of these is/are TRUE?
1 Functional escalation is an essential part of the Incident Management process
2 All calls to the Service Desk should be treated as incidents
3 Service Requests can be handled by Service Desk Staff

  1. 1 and 3
  2. All three of them
  3. Only 1
  4. 1 and 2

Answer(s): A



Viewing page 6 of 85

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8/7/2023 12:09:00 AM

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12/29/2023 11:31:00 AM

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