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ITIL The Foundation Examination - ISEB-ITILF Dumps in PDF

Free ITIL ISEB-ITILF Real Questions (page: 5)

Page 5 of 85 ISEB-ITILF PDF — 418 Questions

QUESTION: 6

Who owns the specific costs and risks associated with providing a service?

The Service Level Manager
The Service Provider
The Finance department
The Customer

Answer(s): B

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QUESTION: 6

A service-based (rather than a customer-based) SLA:

Covers all services for a particular customer
Covers a set of similar services, for a single customer
Covers all services
Covers a single service, for all of the customers of that service

Answer(s): D

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QUESTION: 6

Which of these statements about Service Desk staff is CORRECT?

Service Desk staff should be recruited from people who have high levels of technical skill to minimize the cost of training them
The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles
The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries
Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained

Answer(s): B

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QUESTION: 6

How many numbered steps are in the continual service improvement (CSI) process?

11
4
7
6

Answer(s): C

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QUESTION: 7

Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

Incident Management
Service Asset and Configuration Management
Service Level Management
Change Management

Answer(s): B

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