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Genesys Cloud Certified Professional - Reporting and Analytics Genesys Cloud Certified Professional - Reporting and Analytics Dumps in PDF

Free Genesys Genesys Cloud Certified Professional - Reporting and Analytics Real Questions (page: 4)

Page 2 of 8 Genesys Cloud Certified Professional - Reporting and Analytics PDF — 35 Questions

QUESTION: 6

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

Resource Center
Google
Contact Center User Manual
CIC Data Dictionary

Answer(s): A

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QUESTION: 7

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

Offer
Answer%
Service Level%
ASA
Avg Handler
Avg Wait
Hold
Transfer

Answer(s): A,B,C,D,F

Reference:

https://developer.genesys.cloud/forum/t/asa-calculation-queues-report/4940

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QUESTION: 8

What is the time interval for tracking metrics in Genesys Cloud?

20 mins
30 mins
40 mins
10 mins

Answer(s): B

Reference:

https://developer.genesys.cloud/api/rest/v2/analytics/metrics

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QUESTION: 9

Which of the following statements are true? (Choose three.)

A queue report only counts interactions handled by an agent.
An Abandon is an interaction that disconnects before an agent handles it.
An agent-based report counts any interactions an agent worked with.
Each report contains a pre-defined set of metrics.
Reports can be created and then configured.

Answer(s): B,D,E

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QUESTION: 10

What will happen if too many reports run at the same time?

Reports run successfully
Reports will fail to run
Partial Reports will run

Answer(s): B

Reference:

https://help.mypurecloud.com/articles/troubleshoot-reports/

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