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Genesys Cloud Certified Professional - Reporting and Analytics Genesys Cloud Certified Professional - Reporting and Analytics Dumps in PDF

Free Genesys Genesys Cloud Certified Professional - Reporting and Analytics Real Questions (page: 1)

Page 1 of 8 Genesys Cloud Certified Professional - Reporting and Analytics PDF — 35 Questions

QUESTION: 1

Which definition matches the performance view for Agents?

Used to monitor real-time contact center metrics.
Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
Used to view historical data only.
Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer(s): C

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QUESTION: 2

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Agent Metrics Report
Agent Activity Summary Report
Agent Login-Logout Details Report
Agent Quality Details Report

Answer(s): B

Reference:

https://help.mypurecloud.com/articles/agent-activity-summary-report/

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QUESTION: 3

Which view displays current metrics and information about the queues if you have a membership?

Queues Activity
Queues Performance
My Queues Activity
Queues

Answer(s): A

Reference:

https://help.mypurecloud.com/articles/my-queues-activity-view/

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QUESTION: 4

What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

Available
Busy
Away
Break

Answer(s): D

Reference:

https://help.mypurecloud.com/articles/onqueue-offqueue/

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QUESTION: 5

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

Genesys Cloud Admin
Genesys Cloud User
Genesys Cloud Reporting
Genesys Cloud Supervisor

Answer(s): C

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