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  3. Genesys Cloud Certified Professional - Reporting and Analytics

Genesys Genesys Cloud Certified Professional - Reporting and Analytics Exam (page: 1)
Genesys Cloud Certified Professional - Reporting and Analytics
Updated on: 12-Feb-2026

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Genesys Cloud Certified Professional - Reporting and Analytics PDF 35 Questions

Which definition matches the performance view for Agents?

  1. Used to monitor real-time contact center metrics.
  2. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  3. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  4. Used to view historical data only.
  5. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer(s): C



Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

  1. Agent Metrics Report
  2. Agent Activity Summary Report
  3. Agent Login-Logout Details Report
  4. Agent Quality Details Report

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/agent-activity-summary-report/



Which view displays current metrics and information about the queues if you have a membership?

  1. Queues Activity
  2. Queues Performance
  3. My Queues Activity
  4. Queues

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/my-queues-activity-view/



What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

  1. Available
  2. Busy
  3. Away
  4. Break

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/onqueue-offqueue/



Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

  1. Genesys Cloud Admin
  2. Genesys Cloud User
  3. Genesys Cloud Reporting
  4. Genesys Cloud Supervisor

Answer(s): C



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Ashok Kumar 1/2/2024 6:53:00 AM

the correct answer to q8 is b. explanation since the mule app has a dependency, it is necessary to include project modules and dependencies to make sure the app will run successfully on the runtime on any other machine. source code of the component that the mule app is dependent of does not need to be included in the exported jar file, because the source code is not being used while executing an app. compiled code is being used instead.
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Merry 7/30/2023 6:57:00 AM

good questions
Anonymous


VoiceofMidnight 12/17/2023 4:07:00 PM

Delayed the exam until December 29th.
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Umar Ali 8/29/2023 2:59:00 PM

A and D are True
Anonymous


vel 8/28/2023 9:17:09 AM

good one with explanation
Anonymous


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This is one of the most useful study guides I have ever used.
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