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Genesys Cloud Certified Professional - Reporting and Analytics Genesys Cloud Certified Professional - Reporting and Analytics Dumps in PDF

Free Genesys Genesys Cloud Certified Professional - Reporting and Analytics Real Questions (page: 3)

Genesys Cloud Certified Professional - Reporting and Analytics PDF — 35 Questions

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

  1. Resource Center
  2. Google
  3. Contact Center User Manual
  4. CIC Data Dictionary

Answer(s): A



Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

  1. Offer
  2. Answer%
  3. Service Level%
  4. ASA
  5. Avg Handler
  6. Avg Wait
  7. Hold
  8. Transfer

Answer(s): A,B,C,D,F


Reference:

https://developer.genesys.cloud/forum/t/asa-calculation-queues-report/4940



What is the time interval for tracking metrics in Genesys Cloud?

  1. 20 mins
  2. 30 mins
  3. 40 mins
  4. 10 mins

Answer(s): B


Reference:

https://developer.genesys.cloud/api/rest/v2/analytics/metrics



Which of the following statements are true? (Choose three.)

  1. A queue report only counts interactions handled by an agent.
  2. An Abandon is an interaction that disconnects before an agent handles it.
  3. An agent-based report counts any interactions an agent worked with.
  4. Each report contains a pre-defined set of metrics.
  5. Reports can be created and then configured.

Answer(s): B,D,E



What will happen if too many reports run at the same time?

  1. Reports run successfully
  2. Reports will fail to run
  3. Partial Reports will run

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/troubleshoot-reports/



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