Genesys Cloud CX Certified Professional - Consolidated GCP-GCX Exam Questions in PDF

Free Genesys GCP-GCX Dumps Questions (page: 4)

Where are Genesys Cloud CX call recordings stored by default?

  1. Edges
  2. Cloud
  3. Web Service
  4. AWS Cloud

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/about-call-recording/



Which of the following statements defines a critical question in an Evaluation Form?

  1. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
  2. Critical questions are questions that the agent must answer.
  3. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
  4. If answered "No", critical questions will result in an evaluation score of zero for the interaction.

Answer(s): D


Reference:

https://help.mypurecloud.com/glossary/criticalquestion/#:~:text=In%20Quality%20Management%2C%20critical%20question,the%20success%20of%20an%20interaction



Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

  1. Short-Term Forecasts
  2. Schedules
  3. Long-Term Forecasts
  4. Forecast simulator

Answer(s): A,B,C


Reference:

https://help.mypurecloud.com/articles/workforce-management/



Which of the following types of interactions can be configured for Recording Policies?

  1. Call
  2. Chat
  3. Email
  4. Message
  5. All of the above

Answer(s): E


Reference:

https://help.genesys.com/pureconnect/mergedprojects/wh_irpe/desktop/edit_initiation_policy_step_3.htm



Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

  1. Supervisor
  2. admin
  3. employee
  4. User

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/about-rolespermissions/#:~:text=The%20Admin%20role%20has%20permissions,whoever%20sets%20up%20the%20organization



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10/23/2023 1:52:00 PM

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9/16/2023 2:43:00 PM

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5/2/2022 1:36:00 PM

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7/25/2023 7:28:00 AM

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6/20/2023 4:38:00 AM

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1/22/2022 8:17:00 PM

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10/30/2023 11:08:00 AM

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10/5/2023 3:16:00 AM

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T
7/28/2023 9:06:00 PM

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9/28/2023 4:35:00 AM

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7/29/2023 8:48:00 AM

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12/18/2023 3:10:00 AM

q50: which two functions can be used by an end user when pivoting an interactive report? the correct answer is a, c because we do not have rank in the function pivoting you can check in the apex app

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12/30/2023 8:52:00 AM

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10/13/2023 2:42:00 PM

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10/25/2023 1:14:00 AM

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CiscoStudent
11/15/2023 5:29:00 AM

in question 272 the right answer states that an autonomous acces point is "configured and managed by the wlc" but this is not what i have learned in my ccna course. is this a mistake? i understand that lightweight aps are managed by wlc while autonomous work as standalones on the wlan.

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pankaj
9/28/2023 4:36:00 AM

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User123
10/8/2023 9:59:00 AM

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