Genesys Cloud CX Certified Professional - Consolidated GCP-GCX Exam Questions in PDF

Free Genesys GCP-GCX Dumps Questions (page: 2)

Which feature enables a voice interaction to interrupt an email interaction?

  1. Utilization
  2. ACD Skills
  3. Emergency Routing
  4. Scripts

Answer(s): A


Reference:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=44c84969-2a4f-4812-bb81-e7aa081643b8&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4#:~:text=have%20considered...-,Utilization%20is%20set%20up%20by%20default%20to%20allow%20a%20Voice,returns%20to%20working%20on%20it



Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. What is the maximum number of rings that can be defined for Bullseye routing?

  1. 8
  2. 6
  3. 4
  4. 2

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/bullseye-routingoverview/#:~:text=The%20bullseye%20routing%20method%20allows,with%20up%20to%20six%20rings



The license used by a user is determined by the permissions enabled in the roles assigned to that user.

  1. True
  2. False

Answer(s): B

Explanation:

The license used by a user is determined by the role assigned to that user. The permissions enabled in the role determine what the user can do in Genesys Cloud CX. However, the license determines what features the user can access.

For example, a user with the "Agent" role can answer calls, create cases, and view customer records. However, if the user does not have a license that includes the "Chat" feature, the user will not be able to use the chat feature in Genesys Cloud CX.



Which role is automatically assigned to a new user?

  1. User
  2. Communicate - User
  3. admin
  4. employee

Answer(s): A


Reference:

https://www.servicenow.com/community/developer-forum/new-user-role-assignmentautomatically/m-p/1722625



Select the features available in Genesys Cloud CX Architect. (Choose three.)

  1. Play pre-recorded messages
  2. Convert text to speech
  3. Configure queues
  4. Create skills
  5. Receive and route calls

Answer(s): C,D,E


Reference:

https://www.genesys.com/cloudplatform/architecture#:~:text=Genesys%20Cloud%20CX%20unifies%2C%20orchestrates,costs%20and%20deliver%20better%20results



Share your comments for Genesys GCP-GCX exam with other users:

J
JM
12/19/2023 2:41:00 PM

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8/18/2023 10:39:00 AM

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CesarPA
7/12/2023 10:36:00 PM

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10/3/2023 12:17:00 PM

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11/14/2023 12:46:00 AM

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10/12/2023 3:02:00 PM

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9/10/2023 5:16:00 PM

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