Genesys GCP-GCX Exam (page: 2)
Genesys Cloud CX Certified Professional - Consolidated
Updated on: 12-Feb-2026

Viewing Page 2 of 36

Which feature enables a voice interaction to interrupt an email interaction?

  1. Utilization
  2. ACD Skills
  3. Emergency Routing
  4. Scripts

Answer(s): A


Reference:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=44c84969-2a4f-4812-bb81-e7aa081643b8&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4#:~:text=have%20considered...-,Utilization%20is%20set%20up%20by%20default%20to%20allow%20a%20Voice,returns%20to%20working%20on%20it



Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. What is the maximum number of rings that can be defined for Bullseye routing?

  1. 8
  2. 6
  3. 4
  4. 2

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/bullseye-routingoverview/#:~:text=The%20bullseye%20routing%20method%20allows,with%20up%20to%20six%20rings



The license used by a user is determined by the permissions enabled in the roles assigned to that user.

  1. True
  2. False

Answer(s): B

Explanation:

The license used by a user is determined by the role assigned to that user. The permissions enabled in the role determine what the user can do in Genesys Cloud CX. However, the license determines what features the user can access.

For example, a user with the "Agent" role can answer calls, create cases, and view customer records. However, if the user does not have a license that includes the "Chat" feature, the user will not be able to use the chat feature in Genesys Cloud CX.



Which role is automatically assigned to a new user?

  1. User
  2. Communicate - User
  3. admin
  4. employee

Answer(s): A


Reference:

https://www.servicenow.com/community/developer-forum/new-user-role-assignmentautomatically/m-p/1722625



Select the features available in Genesys Cloud CX Architect. (Choose three.)

  1. Play pre-recorded messages
  2. Convert text to speech
  3. Configure queues
  4. Create skills
  5. Receive and route calls

Answer(s): C,D,E


Reference:

https://www.genesys.com/cloudplatform/architecture#:~:text=Genesys%20Cloud%20CX%20unifies%2C%20orchestrates,costs%20and%20deliver%20better%20results



Viewing Page 2 of 36



Share your comments for Genesys GCP-GCX exam with other users:

Daryl 8/1/2022 11:33:00 PM

i really like the support team in this website. they are fast in communication and very helpful.
UNITED KINGDOM


Curtis Nakawaki 6/29/2023 9:13:00 PM

a good contemporary exam review
UNITED STATES


x-men 5/23/2023 1:02:00 AM

q23, its an array, isnt it? starts with [ and end with ]. its an array of objects, not object.
UNITED STATES


abuti 7/21/2023 6:24:00 PM

cool very helpfull
Anonymous


Krishneel 3/17/2023 10:34:00 AM

i just passed. this exam dumps is the same one from prepaway and examcollection. it has all the real test questions.
INDIA


Regor 12/4/2023 2:01:00 PM

is this a valid prince2 practitioner dumps?
UNITED KINGDOM


asl 9/14/2023 3:59:00 PM

all are relatable questions
CANADA


Siyya 1/19/2024 8:30:00 PM

might help me to prepare for the exam
Anonymous


Ted 6/21/2023 11:11:00 PM

just paid and downlaod the 2 exams using the 50% sale discount. so far i was able to download the pdf and the test engine. all looks good.
GERMANY


Paul K 11/27/2023 2:28:00 AM

i think it should be a,c. option d goes against the principle of building anything custom unless there are no work arounds available
INDIA


ph 6/16/2023 12:41:00 AM

very legible
Anonymous


sephs2001 7/31/2023 10:42:00 PM

is this exam accurate or helpful?
Anonymous


ash 7/11/2023 3:00:00 AM

please upload dump, i have exam in 2 days
INDIA


Sneha 8/17/2023 6:29:00 PM

this is useful
CANADA


sachin 12/27/2023 2:45:00 PM

question 232 answer should be perimeter not netowrk layer. wrong answer selected
Anonymous


tomAws 7/18/2023 5:05:00 AM

nice questions
BRAZIL


Rahul 6/11/2023 2:07:00 AM

hi team, could you please provide this dump ?
INDIA


TeamOraTech 12/5/2023 9:49:00 AM

very helpful to clear the exam and understand the concept.
Anonymous


Curtis 7/12/2023 8:20:00 PM

i think it is great that you are helping people when they need it. thanks.
UNITED STATES


sam 7/17/2023 6:22:00 PM

cannot evaluate yet
Anonymous


nutz 7/20/2023 1:54:00 AM

a laptops wireless antenna is most likely located in the bezel of the lid
UNITED STATES


rajesh soni 1/17/2024 6:53:00 AM

good examplae to learn basic
INDIA


Tanya 10/25/2023 7:07:00 AM

this is useful information
Anonymous


Nasir Mahmood 12/11/2023 7:32:00 AM

looks usefull
Anonymous


Jason 9/30/2023 1:07:00 PM

question 81 should be c.
CANADA


TestPD1 8/10/2023 12:22:00 PM

question 18 : response isnt a ?
EUROPEAN UNION


ally 8/19/2023 5:31:00 PM

plaese add questions
TURKEY


DIA 10/7/2023 5:59:00 AM

is dumps still valid ?
FRANCE


Annie 7/7/2023 8:33:00 AM

thanks for this
EUROPEAN UNION


arnie 9/17/2023 6:38:00 AM

please upload questions
Anonymous


Tanuj Rana 7/22/2023 2:33:00 AM

please upload the question dump for professional machinelearning
Anonymous


Future practitioner 8/10/2023 1:26:00 PM

question 4 answer is c. this site shows the correct answer as b. "adopt a consumption model" is clearly a cost optimization design principle. looks like im done using this site to study!!!
Anonymous


Ace 8/3/2023 10:37:00 AM

number 52 answer is d
UNITED STATES


Nathan 12/17/2023 12:04:00 PM

just started preparing for my exam , and this site is so much help
Anonymous