Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
Answer(s): D
Roles are used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX. Roles can be assigned to users, groups, or workgroups. When a role is assigned, the user, group, or workgroup will be granted the permissions associated with that role.For example, you could create a role called "Agent" and assign it the permissions to answer calls, create cases, and view customer records. You could then assign this role to all of your agents.
https://help.mypurecloud.com/articles/about-roles-permissions/
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.
Answer(s): A
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk. Embedded clients allow agents to interact with customer data in Salesforce and Zendesk directly from within Genesys Cloud CX. This can help to improve efficiency and productivity by reducing the need to switch between applications.The Genesys Cloud CX embedded clients for Salesforce and Zendesk are available as browser extensions and as native apps for Windows and macOS. The browser extensions are supported on Chrome, Firefox, and Edge. The native apps are supported on Windows 10 and macOS 10.12 or later.
https://help.mypurecloud.com/articles/about-the-genesys-cloud-embedded-clients/
Which of the following are AND Evaluation Methods? (Choose three.)
Answer(s): B,C,E
https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/
What is the distinguishing feature between queues and groups?
Answer(s): C
https://helpdesk.telebroad.com/support/solutions/articles/4000089779-what-is-thedifference-between-queue-and-group-or-agent-and-user-#:~:text=A%20Queue%20is%20a%20collection,handle%20overflow%20and%20call%20assignments
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
Answer(s): A,C
https://help.mypurecloud.com/articles/add-acd-skill-language-user/
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it really helped
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the new versoin of this exam which i downloaded has all the latest questions from the exam. i only saw 3 new questions in the exam which was not in this dump.
question 8 - can cloudtrail be used for storing jobs? based on aws - aws cloudtrail is used for governance, compliance and investigating api usage across all of our aws accounts. every action that is taken by a user or script is an api call so this is logged to [aws] cloudtrail. something seems incorrect here.
question 13 tda - c01 answer : quick table calculation -> percentage of total , compute using table down
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question 44 answer is user risk
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question 205 answer is b
question 39, should be answer b, directions stated is being sudneted from /21 to a /23. a /23 has 512 ips so 510 hosts. and can make 4 subnets out of the /21
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the questions are exactly the same in real exam. just make sure not to answer all them correct or else they suspect you are cheating.
question: 78 the right answer i think is d not a
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hye when will post again the past year question for this h13-311_v3 part since i have to for my test tommorow…thank you very much
on question 22, option b-once per session is also valid.
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correct answers are device configuration-enable the automatic installation of webview2 runtime. & policy management- prevent users from submitting feedback.
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