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EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 ITSM20FB Dumps in PDF

Free EXIN ITSM20FB Real Questions (page: 9)

ITSM20FB PDF — 78 Questions

Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

  1. Documentation should be kept at least five years for auditing purposes.
  2. Documentation should be protected from damage due to IT related disasters.
  3. Documentation should be stored at a central place and be only accessible via procedures
  4. Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.

Answer(s): B



The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is reinstalled.
Because the cause of the incident has still not been traced, the supplier decides to advise
the customers to temporarily install the old version, if the problem occurs. What is this advice an example of?

  1. Known Error
  2. Problem
  3. Workaround
  4. Request for Change

Answer(s): C



What is the objective of the Security Management process?

  1. to manage information security effectively for critical services only
  2. to manage information security effectively for IT staff
  3. to manage information security effectively relating to the financial administration of service activities
  4. to manage information security effectively within all service activities

Answer(s): D



What is the most common process that is associated with the Service Desk?

  1. Change Management
  2. Configuration Management
  3. Incident Management
  4. Service Level Management

Answer(s): C



Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

  1. to be able to charge to the correct users of the service
  2. to be able to provide reports to management
  3. to prevent repetitive occurrence of Incidents
  4. to provide input to the Capacity Database

Answer(s): C



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Nasir Mahmood
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Jason
9/30/2023 1:07:00 PM

question 81 should be c.

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TestPD1
8/10/2023 12:22:00 PM

question 18 : response isnt a ?

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ally
8/19/2023 5:31:00 PM

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DIA
10/7/2023 5:59:00 AM

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Annie
7/7/2023 8:33:00 AM

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arnie
9/17/2023 6:38:00 AM

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7/22/2023 2:33:00 AM

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Ace
8/3/2023 10:37:00 AM

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12/17/2023 12:04:00 PM

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Corey
12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.

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10/18/2023 3:54:00 AM

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6/13/2023 1:42:00 PM

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Shuv
10/3/2023 8:19:00 AM

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Reb974
8/5/2023 1:44:00 AM

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8/24/2023 12:47:00 PM

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9/28/2023 11:42:00 PM

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Aderonke
10/23/2023 12:53:00 PM

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SAJI
7/20/2023 2:51:00 AM

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Raj Kumar
10/23/2023 8:52:00 PM

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