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EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 ITSM20FB Dumps in PDF

Free EXIN ITSM20FB Real Questions (page: 16)

ITSM20FB PDF — 78 Questions

Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

  1. Documentation should be kept at least five years for auditing purposes.
  2. Documentation should be protected from damage due to IT related disasters.
  3. Documentation should be stored at a central place and be only accessible via procedures
  4. Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.

Answer(s): B



The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is reinstalled.
Because the cause of the incident has still not been traced, the supplier decides to advise
the customers to temporarily install the old version, if the problem occurs. What is this advice an example of?

  1. Known Error
  2. Problem
  3. Workaround
  4. Request for Change

Answer(s): C



What is the objective of the Security Management process?

  1. to manage information security effectively for critical services only
  2. to manage information security effectively for IT staff
  3. to manage information security effectively relating to the financial administration of service activities
  4. to manage information security effectively within all service activities

Answer(s): D



What is the most common process that is associated with the Service Desk?

  1. Change Management
  2. Configuration Management
  3. Incident Management
  4. Service Level Management

Answer(s): C



Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

  1. to be able to charge to the correct users of the service
  2. to be able to provide reports to management
  3. to prevent repetitive occurrence of Incidents
  4. to provide input to the Capacity Database

Answer(s): C



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C
Curtis Nakawaki
7/5/2023 8:46:00 PM

questions appear contemporary.

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V
Vv
12/2/2023 6:31:00 AM

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UNITED STATES
P
praveenkumar
11/20/2023 11:57:00 AM

very helpful to crack first attempt

Anonymous
A
asad Raza
5/15/2023 5:38:00 AM

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R
Reeta
7/17/2023 5:22:00 PM

please upload the c_activate22 dump questions with answer

SWEDEN
W
Wong
12/20/2023 11:34:00 AM

q10 - the answer should be a. if its c, the criteria will meet if either the prospect is not part of the suppression lists or if the job title contains vice president

MALAYSIA
D
david
12/12/2023 12:38:00 PM

this was on the exam as of 1211/2023

Anonymous
T
Tink
7/24/2023 9:23:00 AM

great for prep

GERMANY
J
Jaro
12/18/2023 3:12:00 PM

i think in question 7 the first answer should be power bi portal (not power bi)

Anonymous
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9eagles
4/7/2023 10:04:00 AM

on question 10 and so far 2 wrong answers as evident in the included reference link.

Anonymous
T
Tai
8/28/2023 5:28:00 AM

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SOUTH AFRICA
V
VoiceofMidnight
12/29/2023 4:48:00 PM

i passed!! ...but barely! got 728, but needed 720 to pass. the exam hit me with labs right out of the gate! then it went to multiple choice. protip: study the labs!

UNITED STATES
A
A K
8/3/2023 11:56:00 AM

correct answer for question 92 is c -aws shield

Anonymous
N
Nitin Mindhe
11/27/2023 6:12:00 AM

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B
BailleyOne
11/22/2023 1:45:00 AM

explanations for the answers are to the point.

Anonymous
P
patel
10/25/2023 8:17:00 AM

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INDIA
M
MortonG
10/19/2023 6:32:00 PM

question: 128 d is the wrong answer...should be c

EUROPEAN UNION
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Jayant
11/2/2023 3:15:00 AM

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12/14/2023 7:12:00 AM

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hello
10/31/2023 12:07:00 PM

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Matheus
9/3/2023 2:14:00 PM

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Y
yenvti2@gmail.com
8/12/2023 7:56:00 PM

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Anonymous
M
Miguel
10/5/2023 12:16:00 PM

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SPAIN
N
Noushin
11/28/2023 4:52:00 PM

i think the answer to question 42 is b not c

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S
susan sandivore
8/28/2023 1:00:00 AM

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Aderonke
10/31/2023 12:51:00 AM

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7/22/2022 9:59:00 AM

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S
suresh
12/16/2023 10:54:00 PM

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Anonymous
W
Wali
6/4/2023 10:07:00 PM

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N
Nawaz
7/18/2023 1:10:00 AM

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6/23/2023 7:57:00 AM

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Sanjay
10/15/2023 1:34:00 PM

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12/17/2023 8:36:00 AM

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8/20/2023 9:23:00 AM

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