EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 ITSM20FB Dumps in PDF

Free EXIN ITSM20FB Real Questions (page: 12)

Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

  1. Documentation should be kept at least five years for auditing purposes.
  2. Documentation should be protected from damage due to IT related disasters.
  3. Documentation should be stored at a central place and be only accessible via procedures
  4. Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.

Answer(s): B



The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is reinstalled.
Because the cause of the incident has still not been traced, the supplier decides to advise
the customers to temporarily install the old version, if the problem occurs. What is this advice an example of?

  1. Known Error
  2. Problem
  3. Workaround
  4. Request for Change

Answer(s): C



What is the objective of the Security Management process?

  1. to manage information security effectively for critical services only
  2. to manage information security effectively for IT staff
  3. to manage information security effectively relating to the financial administration of service activities
  4. to manage information security effectively within all service activities

Answer(s): D



What is the most common process that is associated with the Service Desk?

  1. Change Management
  2. Configuration Management
  3. Incident Management
  4. Service Level Management

Answer(s): C



Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

  1. to be able to charge to the correct users of the service
  2. to be able to provide reports to management
  3. to prevent repetitive occurrence of Incidents
  4. to provide input to the Capacity Database

Answer(s): C



Share your comments for EXIN ITSM20FB exam with other users:

A
Anonymous
7/14/2023 3:17:00 AM

pls upload the questions

M
Mukesh
7/10/2023 4:14:00 PM

good questions

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Elie Abou Chrouch
12/11/2023 3:38:00 AM

question 182 - correct answer is d. ethernet frame length is 64 - 1518b. length of user data containing is that frame: 46 - 1500b.

D
Damien
9/23/2023 8:37:00 AM

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Nani
9/10/2023 12:02:00 PM

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ethiopia
8/2/2023 2:18:00 AM

seems good..

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whoAreWeReally
12/19/2023 8:29:00 PM

took the test last week, i did have about 15 - 20 word for word from this site on the test. (only was able to cram 600 of the questions from this site so maybe more were there i didnt review) had 4 labs, bgp, lacp, vrf with tunnels and actually had to skip a lab due to time. lots of automation syntax questions.

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vs
9/2/2023 12:19:00 PM

no comments

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john adenu
11/14/2023 11:02:00 AM

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O
Osman
11/21/2023 2:27:00 PM

really helpful

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Edward
9/13/2023 5:27:00 PM

question #50 and question #81 are exactly the same questions, azure site recovery provides________for virtual machines. the first says that it is fault tolerance is the answer and second says disater recovery. from my research, it says it should be disaster recovery. can anybody explain to me why? thank you

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Monti
5/24/2023 11:14:00 PM

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A
Anon
10/25/2023 10:48:00 PM

some of the answers seem to be inaccurate. q10 for example shouldnt it be an m custom column?

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PeterPan
10/18/2023 10:22:00 AM

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CW
7/11/2023 3:19:00 PM

thank you for providing such assistance.

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Mn8300
11/9/2023 8:53:00 AM

nice questions

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Nico
4/23/2023 11:41:00 PM

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C
Chere
9/15/2023 4:21:00 AM

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Thembelani
5/30/2023 2:47:00 AM

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vinesh phale
9/11/2023 2:51:00 AM

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B
Bhagiii
11/4/2023 7:04:00 AM

well explained.

R
Rahul
8/8/2023 9:40:00 PM

i need the pdf, please.

C
CW
7/11/2023 2:51:00 PM

a good source for exam preparation

A
Anchal
10/23/2023 4:01:00 PM

nice questions

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J Nunes
9/29/2023 8:19:00 AM

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A
Ananya
9/14/2023 5:16:00 AM

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S
Swathi
6/4/2023 2:18:00 PM

content is good

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Leo
7/29/2023 8:45:00 AM

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L
Laolu
2/15/2023 11:04:00 PM

aside from pdf the test engine software is helpful. the interface is user-friendly and intuitive, making it easy to navigate and find the questions.

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Zaynik
9/17/2023 5:36:00 AM

questions and options are correct, but the answers are wrong sometimes. so please check twice or refer some other platform for the right answer

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Massam
6/11/2022 5:55:00 PM

90% of questions was there but i failed the exam, i marked the answers as per the guide but looks like they are not accurate , if not i would have passed the exam given that i saw about 45 of 50 questions from dump

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Anonymous
12/27/2023 12:47:00 AM

answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.

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Japles
5/23/2023 9:46:00 PM

password lockout being the correct answer for question 37 does not make sense. it should be geofencing.

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Faritha
8/10/2023 6:00:00 PM

for question 4, the righr answer is :recover automatically from failures

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