EXIN IT Service Management Foundation based on ISO/IEC 20000 ITSM20F.EN Dumps in PDF

Free EXIN ITSM20F.EN Real Questions (page: 9)

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

  1. Capacity management
  2. Incident management
  3. Information security management
  4. Release management

Answer(s): C



What is the contribution of Availability Management to the Service Level Management process?

  1. Availability Management provides information about the availability of the services being provided.
  2. Availability Management acts in consultation with users to determine the availability of IT services.
  3. Availability Management supplies data about the availability requirements of users.
  4. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.

Answer(s): A



What are the key contents of an IT Service Management system?

  1. A documented organizational and operational structure
  2. A software system for the ticket
  3. A software system to monitor the key performance indicators (KPIs)
  4. Systematic processes for ticket recording and follow-up only

Answer(s): A



What is mandatory to define in the incident management procedures?

  1. The escalation of incidents
  2. The implementation of emergency changes
  3. The recording of deficiencies in the configuration management database (CMDB)
  4. The recording of problems

Answer(s): A



While planning for service improvements, what is an important best practice to consider?

  1. Service improvement targets should be measurable, linked to business objectives and documented in a plan.
  2. The progress of service improvement should be discussed at least weekly in the steering committee.
  3. The progress should be monitored closely by an independent project manager to maintain objectivity.
  4. The service improvement targets should not change until the target is reached, or else no consistency is maintained

Answer(s): A



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9/10/2023 12:02:00 PM

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ethiopia
8/2/2023 2:18:00 AM

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whoAreWeReally
12/19/2023 8:29:00 PM

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11/14/2023 11:02:00 AM

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11/21/2023 2:27:00 PM

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Edward
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5/24/2023 11:14:00 PM

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10/25/2023 10:48:00 PM

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CW
7/11/2023 3:19:00 PM

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8/8/2023 9:40:00 PM

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CW
7/11/2023 2:51:00 PM

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Zaynik
9/17/2023 5:36:00 AM

questions and options are correct, but the answers are wrong sometimes. so please check twice or refer some other platform for the right answer

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Massam
6/11/2022 5:55:00 PM

90% of questions was there but i failed the exam, i marked the answers as per the guide but looks like they are not accurate , if not i would have passed the exam given that i saw about 45 of 50 questions from dump

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Anonymous
12/27/2023 12:47:00 AM

answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.

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Japles
5/23/2023 9:46:00 PM

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8/10/2023 6:00:00 PM

for question 4, the righr answer is :recover automatically from failures

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Anonymous
9/14/2023 4:27:00 AM

question number 4s answer is 3, option c. i

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p das
12/7/2023 11:41:00 PM

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Anna
1/5/2024 1:12:00 AM

i am confused about the answers to the questions. are the answers correct?

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Bhavya
9/13/2023 10:15:00 AM

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