EXIN ITSM20F.EN Exam (page: 1)
EXIN IT Service Management Foundation based on ISO/IEC 20000
Updated on: 31-Mar-2026

Viewing Page 1 of 29

What is known as a temporary solution that enables the user to continue working?

  1. Known Error
  2. Request For Change (RFC)
  3. Service Request
  4. Workaround

Answer(s): D



Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

  1. Business Relationship Management
  2. Change Management
  3. Release Management
  4. Service Level Management

Answer(s): B



Different types of events are reported to the Service Desk. Which event is an incident?

  1. Information about the rollout of a specific application
  2. A notification that a new toner cartridge has just been installed in a printer
  3. A report that the printer is not working
  4. A request for the installation of a new bookkeeping package

Answer(s): C



What has to be included in a well defined process?

  1. Expected outcomes
  2. Functions
  3. Statistical support
  4. Timelines

Answer(s): A



What would increase the amount of detail in the Configuration Management Database (CMDB)?

  1. Increasing the scope of the CMDB
  2. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
  3. Increasing the number of records in the CMDB
  4. Increasing the use of the CMDB

Answer(s): B



Viewing Page 1 of 29



Share your comments for EXIN ITSM20F.EN exam with other users:

Da_costa 8/1/2023 5:28:00 PM

these are free brain dumps i understand, how can one get free pdf
Anonymous


vikas 10/28/2023 6:57:00 AM

provide access
EUROPEAN UNION


Abdullah 9/29/2023 2:06:00 AM

good morning
Anonymous


Raj 6/26/2023 3:12:00 PM

please upload the ncp-mci 6.5 dumps, really need to practice this one. thanks guys
Anonymous


Miguel 10/5/2023 12:21:00 PM

question 16: https://help.salesforce.com/s/articleview?id=sf.care_console_overview.htm&type=5
SPAIN


Hiren Ladva 7/8/2023 10:34:00 PM

yes i m prepared exam
Anonymous


oliverjames 10/24/2023 5:37:00 AM

my experience was great with this site as i studied for the ms-900 from here and got 900/1000 on the test. my main focus was on the tutorials which were provided and practice questions. thanks!
GERMANY


Bhuddhiman 7/20/2023 11:52:00 AM

great course
UNITED STATES


Anuj 1/14/2024 4:07:00 PM

very good question
Anonymous


Saravana Kumar TS 12/8/2023 9:49:00 AM

question: 93 which statement is true regarding the result? sales contain 6 columns and values contain 7 columns so c is not right answer.
INDIA


Lue 3/30/2023 11:43:00 PM

highly recommend just passed my exam.
CANADA


DC 1/7/2024 10:17:00 AM

great practice! thanks
UNITED STATES


Anonymus 11/9/2023 5:41:00 AM

anyone who wrote this exam recently?
SOUTH AFRICA


Khalid Javid 11/17/2023 3:46:00 PM

kindly share the dump
Anonymous


Na 8/9/2023 8:39:00 AM

could you please upload cfe fraud prevention and deterrence questions? it will be very much helpful.
Anonymous


shime 10/23/2023 10:03:00 AM

this is really very very helpful for mcd level 1
ETHIOPIA


Vnu 6/3/2023 2:39:00 AM

very helpful!
Anonymous


Steve 8/17/2023 2:19:00 PM

question #18s answer should be a, not d. this should be corrected. it should be minvalidityperiod
CANADA


RITEISH 12/24/2023 4:33:00 AM

thanks for the exact solution
Anonymous


SB 10/15/2023 7:58:00 AM

need to refer the questions and have to give the exam
INDIA


Mike Derfalem 7/16/2023 7:59:00 PM

i need it right now if it was possible please
Anonymous


Isak 7/6/2023 3:21:00 AM

i need it very much please share it in the fastest time.
Anonymous


Maria 6/23/2023 11:40:00 AM

correct answer is d for student.java program
IRELAND


Nagendra Pedipina 7/12/2023 9:10:00 AM

q:37 c is correct
INDIA


John 9/16/2023 9:37:00 PM

q6 exam topic: terramearth, c: correct answer: copy 1petabyte to encrypted usb device ???
GERMANY


SAM 12/4/2023 12:56:00 AM

explained answers
INDIA


Andy 12/26/2023 9:35:00 PM

plan to take theaws certified developer - associate dva-c02 in the next few weeks
SINGAPORE


siva 5/17/2023 12:32:00 AM

very helpfull
Anonymous


mouna 9/27/2023 8:53:00 AM

good questions
Anonymous


Bhavya 9/12/2023 7:18:00 AM

help to practice csa exam
Anonymous


Malik 9/28/2023 1:09:00 PM

nice tip and well documented
Anonymous


rodrigo 6/22/2023 7:55:00 AM

i need the exam
Anonymous


Dan 6/29/2023 1:53:00 PM

please upload
Anonymous


Ale M 11/22/2023 6:38:00 PM

prepping for fsc exam
AUSTRALIA