EXIN IT Service Management Foundation based on ISO/IEC 20000 ITSM20F.EN Dumps in PDF

Free EXIN ITSM20F.EN Real Questions (page: 20)

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

  1. Capacity management
  2. Incident management
  3. Information security management
  4. Release management

Answer(s): C



What is the contribution of Availability Management to the Service Level Management process?

  1. Availability Management provides information about the availability of the services being provided.
  2. Availability Management acts in consultation with users to determine the availability of IT services.
  3. Availability Management supplies data about the availability requirements of users.
  4. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.

Answer(s): A



What are the key contents of an IT Service Management system?

  1. A documented organizational and operational structure
  2. A software system for the ticket
  3. A software system to monitor the key performance indicators (KPIs)
  4. Systematic processes for ticket recording and follow-up only

Answer(s): A



What is mandatory to define in the incident management procedures?

  1. The escalation of incidents
  2. The implementation of emergency changes
  3. The recording of deficiencies in the configuration management database (CMDB)
  4. The recording of problems

Answer(s): A



While planning for service improvements, what is an important best practice to consider?

  1. Service improvement targets should be measurable, linked to business objectives and documented in a plan.
  2. The progress of service improvement should be discussed at least weekly in the steering committee.
  3. The progress should be monitored closely by an independent project manager to maintain objectivity.
  4. The service improvement targets should not change until the target is reached, or else no consistency is maintained

Answer(s): A



Share your comments for EXIN ITSM20F.EN exam with other users:

D
DIA
10/7/2023 5:59:00 AM

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7/7/2023 8:33:00 AM

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arnie
9/17/2023 6:38:00 AM

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7/22/2023 2:33:00 AM

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Ace
8/3/2023 10:37:00 AM

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12/17/2023 12:04:00 PM

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Corey
12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.

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10/18/2023 3:54:00 AM

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Shuv
10/3/2023 8:19:00 AM

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Reb974
8/5/2023 1:44:00 AM

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7/20/2023 3:38:00 AM

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10/19/2023 1:19:00 PM

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8/24/2023 12:47:00 PM

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9/28/2023 11:42:00 PM

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10/23/2023 12:53:00 PM

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SAJI
7/20/2023 2:51:00 AM

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10/23/2023 8:52:00 PM

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7/7/2023 9:46:00 PM

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Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

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Cheers
12/13/2023 9:55:00 AM

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Sumita Bose
7/21/2023 1:01:00 AM

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A
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9/20/2023 11:15:00 AM

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7/15/2023 3:51:00 AM

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5/25/2022 9:38:00 PM

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