EXIN ITSM20F.EN Exam (page: 5)
EXIN IT Service Management Foundation based on ISO/IEC 20000
Updated on: 31-Mar-2026

Viewing Page 5 of 29

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

  1. Capacity management
  2. Incident management
  3. Information security management
  4. Release management

Answer(s): C



What is the contribution of Availability Management to the Service Level Management process?

  1. Availability Management provides information about the availability of the services being provided.
  2. Availability Management acts in consultation with users to determine the availability of IT services.
  3. Availability Management supplies data about the availability requirements of users.
  4. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.

Answer(s): A



What are the key contents of an IT Service Management system?

  1. A documented organizational and operational structure
  2. A software system for the ticket
  3. A software system to monitor the key performance indicators (KPIs)
  4. Systematic processes for ticket recording and follow-up only

Answer(s): A



What is mandatory to define in the incident management procedures?

  1. The escalation of incidents
  2. The implementation of emergency changes
  3. The recording of deficiencies in the configuration management database (CMDB)
  4. The recording of problems

Answer(s): A



While planning for service improvements, what is an important best practice to consider?

  1. Service improvement targets should be measurable, linked to business objectives and documented in a plan.
  2. The progress of service improvement should be discussed at least weekly in the steering committee.
  3. The progress should be monitored closely by an independent project manager to maintain objectivity.
  4. The service improvement targets should not change until the target is reached, or else no consistency is maintained

Answer(s): A



Viewing Page 5 of 29



Share your comments for EXIN ITSM20F.EN exam with other users:

Anonymous 7/10/2023 4:10:00 AM

please upload the dump
SWEDEN


Raja 6/20/2023 5:30:00 AM

i found some questions answers mismatch with explanation answers. please properly update
UNITED STATES


Doora 11/30/2023 4:20:00 AM

nothing to mention
Anonymous


deally 1/19/2024 3:41:00 PM

knowable questions
UNITED STATES


Sonia 7/23/2023 4:03:00 PM

very helpfull
UNITED STATES


binEY 10/6/2023 5:15:00 AM

good questions
Anonymous


Neha 9/28/2023 1:58:00 PM

its helpful
Anonymous


Desmond 1/5/2023 9:11:00 PM

i just took my oracle exam and let me tell you, this exam dumps was a lifesaver! without them, iam not sure i would have passed. the questions were tricky and the answers were obscure, but the exam dumps had everything i needed. i would recommend to anyone looking to pass their oracle exams with flying colors (and a little bit of cheating) lol.
SINGAPORE


Davidson OZ 9/9/2023 6:37:00 PM

22. if you need to make sure that one computer in your hot-spot network can access the internet without hot-spot authentication, which menu allows you to do this? answer is ip binding and not wall garden. wall garden allows specified websites to be accessed with users authentication to the hotspot
Anonymous


381 9/2/2023 4:31:00 PM

is question 1 correct?
Anonymous


Laurent 10/6/2023 5:09:00 PM

good content
Anonymous


Sniper69 5/9/2022 11:04:00 PM

manged to pass the exam with this exam dumps.
UNITED STATES


Deepak 12/27/2023 2:37:00 AM

good questions
SINGAPORE


dba 9/23/2023 3:10:00 AM

can we please have the latest exam questions?
Anonymous


Prasad 9/29/2023 7:27:00 AM

please help with jn0-649 latest dumps
HONG KONG


GTI9982 7/31/2023 10:15:00 PM

please i need this dump. thanks
CANADA


Elton Riva 12/12/2023 8:20:00 PM

i have to take the aws certified developer - associate dva-c02 in the next few weeks and i wanted to know if the questions on your website are the same as the official exam.
Anonymous


Berihun Desalegn Wonde 7/13/2023 11:00:00 AM

all questions are more important
Anonymous


gr 7/2/2023 7:03:00 AM

ques 4 answer should be c ie automatically recover from failure
Anonymous


RS 7/27/2023 7:17:00 AM

very very useful page
INDIA


Blessious Phiri 8/12/2023 11:47:00 AM

the exams are giving me an eye opener
Anonymous


AD 10/22/2023 9:08:00 AM

3rd so far, need to cover more
Anonymous


Matt 11/18/2023 2:32:00 AM

aligns with the pecd notes
Anonymous


Sri 10/15/2023 4:38:00 PM

question 4: b securityadmin is the correct answer. https://docs.snowflake.com/en/user-guide/security-access-control-overview#access-control-framework
GERMANY


H.T.M. D 6/25/2023 2:55:00 PM

kindly please share dumps
Anonymous


Satish 11/6/2023 4:27:00 AM

it is very useful, thank you
Anonymous


Chinna 7/30/2023 8:37:00 AM

need safe rte dumps
FRANCE


1234 6/30/2023 3:40:00 AM

can you upload the cis - cpg dumps
Anonymous


Did 1/12/2024 3:01:00 AM

q6 = 1. download odt application 2. create a configuration file (xml) 3. setup.exe /download to download the installation files 4. setup.exe /configure to deploy the application
FRANCE


John 10/12/2023 12:30:00 PM

great material
Anonymous


Dinesh 8/1/2023 2:26:00 PM

could you please upload sap c_arsor_2302 questions? it will be very much helpful.
Anonymous


LBert 6/19/2023 10:23:00 AM

vraag 20c: rsa veilig voor symmtrische cryptografie? antwoord c is toch fout. rsa is voor asymmetrische cryptogafie??
NETHERLANDS


g 12/22/2023 1:51:00 PM

so far good
UNITED STATES


Milos 8/4/2023 9:33:00 AM

question 31 has obviously wrong answers. tls and ssl are used to encrypt data at transit, not at rest.
Serbia And Montenegro