820-605 Exam Questions and Answers | Exam-Dumps (Page: 4)

QUESTION: 16

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

descriptive
diagnostic
prescriptive
predictive

Answer(s): B

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Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?

The customer has a high probability to renew and will include an expanded opportunity
The customer's usage is too low to correctly measure the chance of their retention
The customer has increased usage, which shows a strong indicator of renewal
The customer's usage has seen a recent decline and the chance of them churning will be higher

Answer(s): D

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QUESTION: 18

Which statement describes the difference between customer success and customer sales?

Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline.
Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio.
Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Answer(s): A

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QUESTION: 19

Which statement describes an end user adoption barrier?

There are insufficient licenses for additional staff from a newly acquired company to use the solution.
The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
The budget is insufficient to implement the solution for a new branch of the business.
Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Answer(s): D

Reference:

https://useriq.com/user-adoption-barriers/

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QUESTION: 20

You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

Engage with the account team to understand the expansion opportunities
Perform a deep analysis of all the sales orders to the past 24 months
Build an understanding of your customer's business and market trends and priorities
Speak the internal contacts to understand the customer sentiment and outstanding escalations

Answer(s): C

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Cisco 820-605 Exam (page: 4)
Cisco Customer Success Manager (CSM)
Updated on: 12-Feb-2026

QUESTION: 16

QUESTION: 17

QUESTION: 18

QUESTION: 19

Reference:

QUESTION: 20

Cisco 820-605 Exam (page: 4) Cisco Customer Success Manager (CSM) Updated on: 12-Feb-2026

QUESTION: 16

QUESTION: 17

QUESTION: 18

QUESTION: 19

Reference:

QUESTION: 20

Cisco 820-605 Exam (page: 4)
Cisco Customer Success Manager (CSM)
Updated on: 12-Feb-2026