820-605 Exam Questions and Answers | Exam-Dumps (Page: 3)

QUESTION: 11

The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

Suggest that the customer replace their existing staff
Provide the customer with a chargeable deployment service
Re-enforce the time to value of the solution
Give the customer a discount on a future purchase

Answer(s): C

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QUESTION: 12

Which definition of customer success is true?

It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Answer(s): B

Reference:

https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

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QUESTION: 13

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)

sustainability
credibility
time to market
business growth
cost efficiency

Answer(s): B,E

Reference:

https://www.tandfonline.com/doi/full/10.1080/17583004.2017.1386533

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QUESTION: 14

You notice a decline over time in your customer's usage of your product.
Which action do you consider?

Tell the customer a new solution will soon be available
Carefully tell the customer to get more people to use your product
Re-assess the customer's business process and outline the capability of the solution
Show the customer a comparison of the solution versus the competition

Answer(s): C

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