Cisco® 820-605 Exam (page: 2)
Cisco® Customer Success Manager (CSM)
Updated on: 25-Dec-2025

Viewing Page 2 of 26

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

  1. No action is necessary as long as the health index is green
  2. Observe the online image of the customer
  3. Review and update the success plan for ongoing activities
  4. Manage the service issues and escalations
  5. Join the sales and marketing strategy meetings

Answer(s): C,D



A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

  1. Contact the services team and request that they reach out to the customer to address the solution
  2. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
  3. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
  4. No action is needed because the customer will probably renew and you can address the issue after the renewal

Answer(s): B



Which of these is included in a success plan?

  1. confidential customer information
  2. customer business outcomes
  3. customer HR processes
  4. services cost

Answer(s): B



Your customer's business outcome is to drive employee efficiencies.
Which key metrics measure this outcome?

  1. increase in new subscribers or increase in end users
  2. number of incidents reported or number of compliance issues
  3. reduction in headcount or operational support costs
  4. customer and employee feedback
  5. number of activities completed or increase in direct time

Answer(s): E



What is a financial implication of churn?

  1. loss of revenue
  2. increased production
  3. reduced product utilization
  4. contract expansion

Answer(s): A


Reference:

https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/



Viewing Page 2 of 26



Share your comments for Cisco® 820-605 exam with other users:

S Roychowdhury 6/26/2023 5:27:00 PM

what is the percentage of common questions in gcp exam compared to 197 dump questions? are they 100% matching with real gcp exam?
Anonymous


Bella 7/22/2023 2:05:00 AM

not able to see questions
Anonymous


Scott 9/8/2023 7:19:00 AM

by far one of the best sites for free questions. i have pass 2 exams with the help of this website.
CANADA


donald 8/19/2023 11:05:00 AM

excellent question bank.
Anonymous


Ashwini 8/22/2023 5:13:00 AM

it really helped
Anonymous


sk 5/13/2023 2:07:00 AM

excelent material
INDIA


Christopher 9/5/2022 10:54:00 PM

the new versoin of this exam which i downloaded has all the latest questions from the exam. i only saw 3 new questions in the exam which was not in this dump.
CANADA


Sam 9/7/2023 6:51:00 AM

question 8 - can cloudtrail be used for storing jobs? based on aws - aws cloudtrail is used for governance, compliance and investigating api usage across all of our aws accounts. every action that is taken by a user or script is an api call so this is logged to [aws] cloudtrail. something seems incorrect here.
UNITED STATES


Tanvi Rajput 8/14/2023 10:55:00 AM

question 13 tda - c01 answer : quick table calculation -> percentage of total , compute using table down
UNITED KINGDOM


PMSAGAR 9/19/2023 2:48:00 AM

pls share teh dump
UNITED STATES


zazza 6/16/2023 10:47:00 AM

question 44 answer is user risk
ITALY


Prasana 6/23/2023 1:59:00 AM

please post the questions for preparation
Anonymous


test user 9/24/2023 3:15:00 AM

thanks for the questions
AUSTRALIA


Draco 7/19/2023 5:34:00 AM

please reopen it now ..its really urgent
UNITED STATES


Megan 4/14/2023 5:08:00 PM

these practice exam questions were exactly what i needed. the variety of questions and the realistic exam-like environment they created helped me assess my strengths and weaknesses. i felt more confident and well-prepared on exam day, and i owe it to this exam dumps!
UNITED KINGDOM


abdo casa 8/9/2023 6:10:00 PM

thank u it very instructuf
Anonymous


Danny 1/15/2024 9:10:00 AM

its helpful?
INDIA


hanaa 10/3/2023 6:57:00 PM

is this dump still valid???
Anonymous


Georgio 1/19/2024 8:15:00 AM

question 205 answer is b
Anonymous


Matthew Dievendorf 5/30/2023 9:37:00 PM

question 39, should be answer b, directions stated is being sudneted from /21 to a /23. a /23 has 512 ips so 510 hosts. and can make 4 subnets out of the /21
Anonymous


Adhithya 8/11/2022 12:27:00 AM

beautiful test engine software and very helpful. questions are same as in the real exam. i passed my paper.
UNITED ARAB EMIRATES


SuckerPumch88 4/25/2022 10:24:00 AM

the questions are exactly the same in real exam. just make sure not to answer all them correct or else they suspect you are cheating.
UNITED STATES


soheib 7/24/2023 7:05:00 PM

question: 78 the right answer i think is d not a
Anonymous


srija 8/14/2023 8:53:00 AM

very helpful
EUROPEAN UNION


Thembelani 5/30/2023 2:17:00 AM

i am writing this exam tomorrow and have dumps
Anonymous


Anita 10/1/2023 4:11:00 PM

can i have the icdl excel exam
Anonymous


Ben 9/9/2023 7:35:00 AM

please upload it
Anonymous


anonymous 9/20/2023 11:27:00 PM

hye when will post again the past year question for this h13-311_v3 part since i have to for my test tommorow…thank you very much
Anonymous


Randall 9/28/2023 8:25:00 PM

on question 22, option b-once per session is also valid.
Anonymous


Tshegofatso 8/28/2023 11:51:00 AM

this website is very helpful
SOUTH AFRICA


philly 9/18/2023 2:40:00 PM

its my first time exam
SOUTH AFRICA


Beexam 9/4/2023 9:06:00 PM

correct answers are device configuration-enable the automatic installation of webview2 runtime. & policy management- prevent users from submitting feedback.
NEW ZEALAND


RAWI 7/9/2023 4:54:00 AM

is this dump still valid? today is 9-july-2023
SWEDEN


Annie 6/7/2023 3:46:00 AM

i need this exam.. please upload these are really helpful
PAKISTAN