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ServiceNow CIS-SPM Exam (page: 2)
ServiceNow Certified Implementation Specialist - Strategic Portfolio Management
Updated on: 31-Mar-2026

Viewing Page 2 of 13
CIS-SPM PDF 182 Questions

A user's availability is calculated as:

  1. Allocated time
  2. Capacity minus allocation
  3. Sum of allocated and confirmed hours, divided by the total capacity
  4. Allocated hours divided by the total capacity

Answer(s): D

Explanation:

According to the ServiceNow documentation1, a user's availability is calculated as the ratio of allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user is assigned to work on a project or demand. Total capacity is the maximum number of hours that a user can work in a given period, based on their schedule and availability profile. A user's availability indicates how much of their time is already allocated and how much is still available for new assignments.

1: https://docs.servicenow.com/bundle/vancouver-it-business- management/page/product/resource-management/concept/c_ResourceManagement.html



If a lens has four entities, which entity within the lens structure would not have a parent reference?

  1. Top-level entity
  2. Second-level entity
  3. Third-level entity
  4. Bottom entity

Answer(s): A

Explanation:

According to the ServiceNow documentation1, a lens is a hierarchical structure that consists of entities and relationships. An entity is a data object that represents a business concept, such as a project, a demand, or a resource. A relationship is a link between two entities that defines how they are connected. A lens can have up to four levels of entities, each with a parent reference to the entity above it, except for the top-level entity, which has no parent reference. The top-level entity is the root of the lens and defines its scope and type. For example, a project lens has a project as the top- level entity, and a demand lens has a demand as the top-level entity.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it- business-management/concept/c_Lens.html



Idea [im_idea_core] is directly extended from which table?

  1. It is not extended from any table
  2. Task
  3. Idea Modules
  4. Project

Answer(s): A

Explanation:

According to the ServiceNow documentation1, the Idea [im_idea_core] table is a base table that is not extended from any other table. It stores information about ideas and their categories. The other options are incorrect because:

Task: The Task table is a base table that is extended by many other tables, such as Project, Demand, Incident, etc.
Idea Modules: The Idea Modules table is a child table of the Idea [im_idea_core] table that defines the idea modules displayed on the Idea Portal.
Project: The Project table is a child table of the Task table that stores information about projects.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand- management/reference/r_IdeaTable.html

2: https://docs.servicenow.com/bundle/vancouver- platform-administration/page/administer/table-administration/concept/c_TableHierarchy.html

3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand- management/reference/r_IdeaModulesTable.html :
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project- management/reference/r_ProjectTable.html



Which statement defines the Project Workspace?

  1. A central location to view of all projects in a portfolio to prioritize work
  2. A central location for creating and managing projects
  3. A central location transform the navigation of lists and forms into an interactive graphical experience
  4. A central location for viewing and assessing business demands

Answer(s): B

Explanation:

According to the ServiceNow documentation1, the Project Workspace is a central location for creating and managing projects. It provides a graphical interface that allows users to view and edit project information, such as tasks, resources, risks, issues, and dependencies. The Project Workspace also enables users to collaborate with team members and stakeholders, track project progress, and generate reports.
The other options are incorrect because:
A) A central location to view of all projects in a portfolio to prioritize work: This describes the Portfolio Workbench, not the Project Workspace.
C) A central location transform the navigation of lists and forms into an interactive graphical experience: This describes the Lens, not the Project Workspace. D) A central location for viewing and assessing business demands: This describes the Demand Workbench, not the Project Workspace.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project- management/concept/c_ProjectWorkspace.html

2: https://docs.servicenow.com/bundle/vancouver- it-business-management/page/product/project-portfolio- management/concept/c_PortfolioWorkbench.html
3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it- business-management/concept/c_Lens.html
4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandWorkbench.html



Which of the following can be used to calculate planned cost when creating a resource plan? Choose 2 answers

  1. Demand rate
  2. Rate card
  3. Default rate
  4. Project rate

Answer(s): B,D

Explanation:

According to the ServiceNow documentation1, a rate card is a table that defines the hourly cost of labor for different roles or resources. A project rate is a fixed rate that is applied to all resources assigned to a project, regardless of their roles or individual rates. Both of these can be used to calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by the corresponding rate. The other options are incorrect because:
A) Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used to estimate the cost of fulfilling a demand before it is converted into a project.
C) Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback option.

1: https://docs.servicenow.com/bundle/vancouver-it-business- management/page/product/resource-management/concept/c_RateCards.html
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand- management/concept/c_DemandRate.html
3: https://docs.servicenow.com/bundle/vancouver-it- business-management/page/product/resource-management/concept/c_DefaultRate.html



Viewing Page 2 of 13



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