ServiceNow Certified Implementation Specialist - Field Service Management CIS-FSM Dumps in PDF

Free ServiceNow CIS-FSM Real Questions (page: 8)

Agents and managers cannot create knowledge articles from Community questions.

  1. True
  2. False

Answer(s): B



Information about a customer’s service contract is found in Knowledge.

  1. False
  2. True

Answer(s): A



From what places in SN can an agent create a case? (Choose three.)

  1. Customer Service Application
  2. Contact
  3. Account
  4. Chat

Answer(s): A,B,C



What are the conditions that matching rules are based on? (Choose two.)

  1. Agent resources best suited to work on a case
  2. Specific routing rules
  3. Filters set up in advanced work assignment
  4. Specific case attributes

Answer(s): A,D



Matching rules enhance assignment capability by.

  1. Matching best agent by availability
  2. Providing dynamic matching of cases to groups or individuals
  3. Determining if account is a customer or partner
  4. Matching best agent by skill

Answer(s): D



Share your comments for ServiceNow CIS-FSM exam with other users:

B
Bharat Kumar Saraf
10/31/2023 4:36:00 AM

some of the answers are incorrect. need to be reviewed.

J
JP
7/13/2023 12:21:00 PM

so far so good

K
Kiky V
8/8/2023 6:32:00 PM

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T
trying
7/28/2023 12:37:00 PM

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E
exampei
10/4/2023 2:40:00 PM

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E
Eman Sawalha
6/10/2023 6:18:00 AM

next time i will write a full review

J
johnpaul
11/15/2023 7:55:00 AM

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O
omiornil@gmail.com
7/25/2023 9:36:00 AM

please sent me oracle 1z0-1105-22 pdf

J
John
8/29/2023 8:59:00 PM

very helpful

K
Kvana
9/28/2023 12:08:00 PM

good info about oml

C
Checo Lee
7/3/2023 5:45:00 PM

very useful to practice

D
dixitdnoh@gmail.com
8/27/2023 2:58:00 PM

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S
Sanjay
8/14/2023 8:07:00 AM

good content

B
Blessious Phiri
8/12/2023 2:19:00 PM

so challenging

P
PAYAL
10/17/2023 7:14:00 AM

17 should be d ,for morequery its scale out

K
Karthik
10/12/2023 10:51:00 AM

nice question

G
Godmode
5/7/2023 10:52:00 AM

yes.

B
Bhuddhiman
7/30/2023 1:18:00 AM

good mateial

K
KJ
11/17/2023 3:50:00 PM

good practice exam

S
sowm
10/29/2023 2:44:00 PM

impressivre qustion

C
CW
7/6/2023 7:06:00 PM

questions seem helpful

L
luke
9/26/2023 10:52:00 AM

good content

Z
zazza
6/16/2023 9:08:00 AM

question 21 answer is alerts

A
Abwoch Peter
7/4/2023 3:08:00 AM

am preparing for exam

M
mohamed
9/12/2023 5:26:00 AM

good one thanks

M
Mfc
10/23/2023 3:35:00 PM

only got thru 5 questions, need more to evaluate

W
Whizzle
7/24/2023 6:19:00 AM

q26 should be b

S
sarra
1/17/2024 3:44:00 AM

the aaa triad in information security is authentication, accounting and authorisation so the answer should be d 1, 3 and 5.

D
DBS
5/14/2023 12:56:00 PM

need to attend this

D
Da_costa
8/1/2023 5:28:00 PM

these are free brain dumps i understand, how can one get free pdf

V
vikas
10/28/2023 6:57:00 AM

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A
Abdullah
9/29/2023 2:06:00 AM

good morning

R
Raj
6/26/2023 3:12:00 PM

please upload the ncp-mci 6.5 dumps, really need to practice this one. thanks guys

M
Miguel
10/5/2023 12:21:00 PM

question 16: https://help.salesforce.com/s/articleview?id=sf.care_console_overview.htm&type=5

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