ServiceNow® CIS-FSM Exam (page: 1)
ServiceNow® Certified Implementation Specialist - Field Service Mangement
Updated on: 28-Jul-2025

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A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

  1. Reactive field service
  2. Internal field service
  3. External field service
  4. Predictive field service

Answer(s): B



When can work order tasks be dispatched?

  1. Parts have been sourced
  2. Field agent is assigned
  3. Customer books an appointment
  4. Dispatch group is assigned

Answer(s): B



Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two)

  1. Type of work not preferred
  2. Skills mismatch
  3. Not a preferred customer
  4. Parts unavailable

Answer(s): B,D



What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

  1. SLA status
  2. Age of task
  3. Skills
  4. Task windows
  5. Geolocation

Answer(s): C,D,E



How are dispatch groups that can be selected from work order tasks filtered?

  1. By Manager
  2. By Location coverage
  3. By Group type
  4. By Group members

Answer(s): B



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Share your comments for ServiceNow® CIS-FSM exam with other users:

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Anonymous


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FRANCE


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Anonymous


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IRELAND


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PERU


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Anonymous


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Anonymous


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question 59 - a newly-created role is not assigned to any user, nor granted to any other role. answer is b https://docs.snowflake.com/en/user-guide/security-access-control-overview
Anonymous


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Anonymous


Qasim 6/11/2022 9:43:00 AM

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Anonymous


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VIET NAM


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INDIA


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Anonymous


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Anastasiia 12/28/2023 9:06:00 AM

totally not correct answers. 21. you have one gcp account running in your default region and zone and another account running in a non-default region and zone. you want to start a new compute engine instance in these two google cloud platform accounts using the command line interface. what should you do? correct: create two configurations using gcloud config configurations create [name]. run gcloud config configurations activate [name] to switch between accounts when running the commands to start the compute engine instances.
Anonymous