ServiceNow Certified Implementation Specialist - Field Service Management CIS-FSM Dumps in PDF

Free ServiceNow CIS-FSM Real Questions (page: 5)

Agents and managers cannot create knowledge articles from Community questions.

  1. True
  2. False

Answer(s): B



Information about a customer’s service contract is found in Knowledge.

  1. False
  2. True

Answer(s): A



From what places in SN can an agent create a case? (Choose three.)

  1. Customer Service Application
  2. Contact
  3. Account
  4. Chat

Answer(s): A,B,C



What are the conditions that matching rules are based on? (Choose two.)

  1. Agent resources best suited to work on a case
  2. Specific routing rules
  3. Filters set up in advanced work assignment
  4. Specific case attributes

Answer(s): A,D



Matching rules enhance assignment capability by.

  1. Matching best agent by availability
  2. Providing dynamic matching of cases to groups or individuals
  3. Determining if account is a customer or partner
  4. Matching best agent by skill

Answer(s): D



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6/29/2023 11:14:00 AM

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10/12/2023 3:02:00 PM

q.189 - answers are incorrect.

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10/31/2023 4:36:00 AM

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7/13/2023 12:21:00 PM

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8/8/2023 6:32:00 PM

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7/28/2023 12:37:00 PM

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10/4/2023 2:40:00 PM

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6/10/2023 6:18:00 AM

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11/15/2023 7:55:00 AM

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7/25/2023 9:36:00 AM

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8/29/2023 8:59:00 PM

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7/3/2023 5:45:00 PM

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8/27/2023 2:58:00 PM

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8/14/2023 8:07:00 AM

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8/12/2023 2:19:00 PM

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PAYAL
10/17/2023 7:14:00 AM

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K
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10/12/2023 10:51:00 AM

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5/7/2023 10:52:00 AM

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7/30/2023 1:18:00 AM

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11/17/2023 3:50:00 PM

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10/29/2023 2:44:00 PM

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7/6/2023 7:06:00 PM

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L
luke
9/26/2023 10:52:00 AM

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Z
zazza
6/16/2023 9:08:00 AM

question 21 answer is alerts

A
Abwoch Peter
7/4/2023 3:08:00 AM

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M
mohamed
9/12/2023 5:26:00 AM

good one thanks

M
Mfc
10/23/2023 3:35:00 PM

only got thru 5 questions, need more to evaluate

W
Whizzle
7/24/2023 6:19:00 AM

q26 should be b

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