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SAP Certified Application Associate - Service Cloud 1811 (RETIRED) C_C4C14_1811 Dumps in PDF

Free SAP C_C4C14_1811 Real Questions (page: 21)

C_C4C14_1811 PDF — 155 Questions

In order to update the status of multiple subtickets, what action does the agent perform?

  1. Mass subticket cancellation
  2. Mass subticket status update
  3. Mass subticket creation
  4. Mass subticket completion

Answer(s): B



What activities do you perform in the Administrator work center to enable a new social media channel?
Note: There are 3 correct answers to this question.

  1. Set up access to social media account
  2. Create and schedule social media import run
  3. Set up service level determination for social media channel
  4. Maintain Next Ticket configuration
  5. Select the channel type

Answer(s): A,B,D



Which field identifies a ticket as relevant for a field service scenario?

  1. Leverage indicators
  2. Organization
  3. Requires Work
  4. Processing Type

Answer(s): B



Which of the following elements can you use to set up routing rules for service tickets?
Note: There are 2 correct answers to this question.

  1. Warranty
  2. Escalation status
  3. Escalated Date
  4. Channel type

Answer(s): B,D



To which objects can you add a registered product?

  1. Service ticket
  2. Survey
  3. Installed base
  4. Sales order

Answer(s): A,C



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