Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements?
Answer(s): D
Record types and sales processes allow you to have different page layouts, fields, required fields, and picklist values for different types of opportunities.
https://www.salesforceben.com/salesforce-record-types/https://trailhead.salesforce.com/content/learn/projects/create-an-opportunity-record-type-for- npsp/create-and-manage-stages-and-sales-processes
An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access?
Answer(s): A
Muting permission sets allow you to remove permissions that are granted by a permission set group.
https://help.salesforce.com/s/articleView?id=sf.perm_sets_muting.htm&type=5
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information?
Answer(s): C
Roll-up summary fields allow you to calculate the sum of a field from child records related to a parent record.
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.What should the administrator recommend?
Answer(s): B
Web-to-Case allows you to create cases from a form on your website.
https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5
An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement?
Big Deal Alerts allow you to notify users when an opportunity reaches a certain amount or probability.
https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal_alerts.htm&type=5
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question 16: https://help.salesforce.com/s/articleview?id=sf.care_console_overview.htm&type=5