Salesforce Certified Sales Representative Salesforce-Sales-Representative Exam Questions in PDF

Free Salesforce Salesforce-Sales-Representative Dumps Questions (page: 5)

A new sales representative is struggling to fill the top of their sales funnel.
What is the potential benefit of revisiting dead opportunities?

  1. To gain customer feedback and improve their approach
  2. To determine if the customer needs have changed
  3. To see it new decision makers are available

Answer(s): B

Explanation:

Determining if the customer needs have changed is a potential benefit of revisiting dead opportunities. Dead opportunities are prospects who did not buy the product for various reasons, such as budget, timing, or fit. Revisiting dead opportunities can help to identify if their situation has changed, if their pain points have increased, or if they are more open to considering the product again.


Reference:

https://www.salesforce.com/resources/articles/lead-generation/#lead-generation- strategies



A sales representative clarifies how a specific customer will benefit from the solution proposed.
Which part of a solution unit is the sales rep using?

  1. Application
  2. Fact
  3. Benefit

Answer(s): C

Explanation:

A benefit is a part of a solution unit that clarifies how a specific customer will benefit from the solution proposed. A benefit is the value or advantage that the solution provides to the customer, such as saving time, money, or effort, or increasing productivity, quality, or satisfaction. A benefit should be specific, measurable, and relevant to the customer's pain points and needs.


Reference:

https://www.salesforce.com/resources/articles/value-selling/#value-selling-definition



A sales representative worked with a primary account for the past year. They want to make sure they continue providing the best possible service and value to the customer. How can the sales rep comprehensively assess the effectiveness of their account management strategy?

  1. Performance reviews with their team
  2. Key performance indicators (KPIs)
  3. Customer satisfaction surveys

Answer(s): B

Explanation:

Key performance indicators (KPIs) are measures that can help the sales rep comprehensively assess the effectiveness of their account management strategy. KPIs are quantifiable metrics that reflect how well the sales rep is achieving their account management goals and objectives, such as revenue growth, customer retention, customer satisfaction, cross-selling, upselling, etc. KPIs help to track progress, identify strengths and weaknesses, and improve performance.


Reference:

https://www.salesforce.com/resources/articles/account-management/#account-management-kpis



A sales representative wants to interact with prospects on platforms they use regularly.
Which approach should the sales rep take?

  1. Social selling
  2. Cold calling
  3. Lead nurturing

Answer(s): A

Explanation:

Social selling is the approach that the sales rep should take to interact with prospects on platforms they use regularly. Social selling means using social media platforms (such as LinkedIn, Twitter, Facebook, etc.) to connect with prospects, build relationships, and generate leads. Social selling helps to increase brand awareness, trust, and credibility, as well as to provide value and insights to prospects.


Reference:

https://www.salesforce.com/resources/articles/social-selling/#social-selling- definition



During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.
What is an effective way to handle an objection?

  1. Ask questions to characterize the issue.
  2. Propose an alternative product.
  3. Offer friendlier terms and a lower price.

Answer(s): A

Explanation:

Asking questions to characterize the issue is an effective way to handle an objection from the customer. Asking questions helps to understand the root cause, scope, and impact of the objection, as well as to show empathy and respect for the customer's concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objection.


Reference:

https://www.salesforce.com/resources/articles/sales-objections/#sales- objections-handling



Share your comments for Salesforce Salesforce-Sales-Representative exam with other users:

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Ace
8/3/2023 10:37:00 AM

number 52 answer is d

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Nathan
12/17/2023 12:04:00 PM

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Corey
12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.

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Rajender
10/18/2023 3:54:00 AM

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8/14/2023 9:53:00 AM

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10/19/2022 10:41:00 AM

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Dave Gregen
9/4/2023 3:17:00 PM

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Sarah
6/13/2023 1:42:00 PM

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Shuv
10/3/2023 8:19:00 AM

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Reb974
8/5/2023 1:44:00 AM

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Mchal
7/20/2023 3:38:00 AM

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Sonbir
8/8/2023 1:04:00 PM

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Manju
10/19/2023 1:19:00 PM

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LeAnne Hair
8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review

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Abdul SK
9/28/2023 11:42:00 PM

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Aderonke
10/23/2023 12:53:00 PM

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SAJI
7/20/2023 2:51:00 AM

56 question correct answer a,b

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Raj Kumar
10/23/2023 8:52:00 PM

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piyush keshari
7/7/2023 9:46:00 PM

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B.A.J
11/6/2023 7:01:00 AM

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Guss
5/23/2023 12:28:00 PM

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Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

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Cheers
12/13/2023 9:55:00 AM

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Sumita Bose
7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check

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Amit
9/7/2023 12:53:00 AM

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FisherGirl
5/16/2022 10:36:00 PM

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Chiranthaka
9/20/2023 11:15:00 AM

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SK
7/15/2023 3:51:00 AM

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5/25/2022 9:38:00 PM

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9/21/2023 5:58:00 PM

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Anorag
9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.

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Nathan
1/10/2023 3:54:00 PM

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1
10/28/2023 7:32:00 AM

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Anand
1/20/2024 10:36:00 AM

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