Salesforce Certified Sales Foundations Sales-101 Dumps in PDF

Free Salesforce Sales-101 Real Questions (page: 15)

What is the desired outcome of an upsell proposal?

  1. To optimize existing product offerings
  2. To decrease customer churn rate
  3. To maintain current agreement during a renewal

Answer(s): A

Explanation:

The desired outcome of an upsell proposal is to optimize existing product offerings by selling more features or services to an existing customer. Upselling helps to increase customer satisfaction, loyalty, and retention by providing them with more value and benefits from the product. Upselling also helps toincrease revenue and profitability for the sales rep and the company.


Reference:

https://www.salesforce.com/resources/articles/upselling/#upselling-definition



A customer's order was sent to the incorrect warehouse for fulfillment. The order has yet to be fulfilled.
What should the sales representative check to fulfill the order through a differentwarehouse?

  1. Product inventory
  2. Shipping time
  3. Pricing information

Answer(s): A

Explanation:

Product inventory is what the sales rep should check to fulfill the order through a different warehouse. Product inventory shows the availability and location of the productin different warehouses. Checking product inventory helps to ensure that the order can be fulfilled in a timely and efficient manner, as well as to avoid any delays or errors.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials- basics/salesforce-essentials-sales-process



A Universal Containers sales representative is working with an account prospect to get them more comfortable with the company's offerings and solutions.
Which approach would help the sales rep educate the prospect about their offerings and solutions?

  1. Tell the prospect about similar industry solutions, even if some may not be relevant.
  2. Try to impress the prospect by using their industry's jargon when describing each offering.
  3. Share a current customer story for an account in a similar industry as the prospect.

Answer(s): C

Explanation:

Sharing a current customer story for an account in a similar industry as the prospect is an approach that can help the sales rep educate the prospect about their offerings and solutions. A customer story is a testimonial or case study that showcases how the sales rep's solution helped a customer achieve their goals, overcome their challenges, and improve their situation. A customer story can help the prospect relate to the solution, understand its value, and trust its credibility.


Reference:

https://www.salesforce.com/resources/articles/customer-stories/#customer- stories-tips



A new sales representative is struggling to fill the top of their sales funnel.
What is the potential benefit of revisiting dead opportunities?

  1. To gain customer feedback and improve their approach
  2. To determine if the customer needs have changed
  3. To see it new decision makers are available

Answer(s): B

Explanation:

Determining if the customer needs have changed is a potential benefit of revisiting dead opportunities. Dead opportunities are prospects who did not buy the product for various reasons, such as budget, timing, or fit. Revisiting dead opportunities can help to identify if their situation has changed, if their pain points have increased, or if they are more open to considering the product again.


Reference:

https://www.salesforce.com/resources/articles/lead-generation/#lead-generation- strategies



A sales representative clarifies how a specific customer will benefit from the solution proposed.
Which part of a solution unit is the sales rep using?

  1. Application
  2. Fact
  3. Benefit

Answer(s): C

Explanation:

A benefit is a part of a solution unit that clarifies how a specific customer will benefit from the solution proposed. A benefit is the value or advantage that the solution provides to the customer, such as saving time, money, or effort,or increasing productivity, quality, or satisfaction. A benefit should be specific, measurable, and relevant to the customer's pain points and needs.


Reference:

https://www.salesforce.com/resources/articles/value-selling/#value-selling-definition



A sales representative wants to interact with prospects on platforms they use regularly.
Which approach should the sales rep take?

  1. Social selling
  2. Cold calling
  3. Lead nurturing

Answer(s): A

Explanation:

Social selling is the approach that the sales rep should take to interact with prospects on platforms they use regularly. Social selling means using social media platforms (such as LinkedIn, Twitter, Facebook, etc.) to connect with prospects, build relationships, and generate leads. Social selling helps to increase brand awareness, trust, and credibility, as well as to provide value and insights to prospects.


Reference:

https://www.salesforce.com/resources/articles/social-selling/#social-selling- definition



During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.
What is an effective way to handle an objection?

  1. Ask questions to characterize the issue.
  2. Propose an alternative product.
  3. Offer friendlier terms and a lower price.

Answer(s): A

Explanation:

Asking questions to characterize the issue is an effective way tohandle an objection from the customer. Asking questions helps to understand the root cause, scope, and impact of the objection, as well as to show empathy and respect for the customer's concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objection.


Reference:

https://www.salesforce.com/resources/articles/sales-objections/#sales- objections-handling



What measure will yield the most actionable information about an organization's territory model success?

  1. Organization-defined key metric
  2. Annualized Contract Value
  3. Pipeline

Answer(s): A

Explanation:

An organization-defined key metric is a measure that will yield the most actionable information about an organization's territory model success. An organization-defined key metric is a specific and relevant indicator that reflects how well the territory model is alignedwith the organization's goals and strategies, such as market share, customer satisfaction, revenue growth, etc. An organization- defined key metric helps to evaluate performance, identify gaps and opportunities, and optimize results.


Reference:

https://www.salesforce.com/resources/articles/sales-territory- management/#sales-territory-management-metrics



Share your comments for Salesforce Sales-101 exam with other users:

R
rajesh soni
1/17/2024 6:53:00 AM

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Tanya
10/25/2023 7:07:00 AM

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Nasir Mahmood
12/11/2023 7:32:00 AM

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J
Jason
9/30/2023 1:07:00 PM

question 81 should be c.

T
TestPD1
8/10/2023 12:22:00 PM

question 18 : response isnt a ?

A
ally
8/19/2023 5:31:00 PM

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D
DIA
10/7/2023 5:59:00 AM

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Annie
7/7/2023 8:33:00 AM

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arnie
9/17/2023 6:38:00 AM

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Tanuj Rana
7/22/2023 2:33:00 AM

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Future practitioner
8/10/2023 1:26:00 PM

question 4 answer is c. this site shows the correct answer as b. "adopt a consumption model" is clearly a cost optimization design principle. looks like im done using this site to study!!!

A
Ace
8/3/2023 10:37:00 AM

number 52 answer is d

N
Nathan
12/17/2023 12:04:00 PM

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C
Corey
12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.

R
Rajender
10/18/2023 3:54:00 AM

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8/14/2023 9:53:00 AM

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Alkaed
10/19/2022 10:41:00 AM

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Dave Gregen
9/4/2023 3:17:00 PM

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Sarah
6/13/2023 1:42:00 PM

anyone use this? the question dont seem to follow other formats and terminology i have been studying im getting worried

S
Shuv
10/3/2023 8:19:00 AM

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R
Reb974
8/5/2023 1:44:00 AM

hello are these questions valid for ms-102

M
Mchal
7/20/2023 3:38:00 AM

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Sonbir
8/8/2023 1:04:00 PM

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Manju
10/19/2023 1:19:00 PM

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LeAnne Hair
8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review

A
Abdul SK
9/28/2023 11:42:00 PM

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A
Aderonke
10/23/2023 12:53:00 PM

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SAJI
7/20/2023 2:51:00 AM

56 question correct answer a,b

R
Raj Kumar
10/23/2023 8:52:00 PM

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piyush keshari
7/7/2023 9:46:00 PM

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B.A.J
11/6/2023 7:01:00 AM

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Guss
5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527

R
Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

C
Cheers
12/13/2023 9:55:00 AM

sometimes it may be good some times it may be

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