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  3. CRT-211

Salesforce CRT-211 Exam (page: 8)
Salesforce Certification Preparation for Advanced Administrator
Updated on: 15-Feb-2026

Viewing Page 8 of 62
CRT-211 PDF 304 Questions

V identify features from the list below that are included in Live Agent. (Select 3)

  1. Pre-Chat Forms and Post-Chat pages
  2. Block visitors by IP Address
  3. Share the customer's screen
  4. Block visitors by username
  5. Enable agents to include standard responses without having to type each time

Answer(s): A,B,E



What permissions must be enabled on a profile to find duplicate records?

  1. Read and Edit
  2. Locate Duplicate Records
  3. View All Data
  4. Merge
  5. Delete

Answer(s): C



What permission would you need to locate duplicate records that you do not own in a custom object?

  1. Read, Edit
  2. View All Data
  3. Merge
  4. Delete

Answer(s): B



What permission do you need enabled to see the Find Duplicates button?

  1. Read, Edit
  2. View All Data
  3. Merge
  4. Delete

Answer(s): B



What do you need to configure on a profile to allow it to find duplicate records?

  1. Read and Edit
  2. View All
  3. Merge
  4. Delete

Answer(s): B



Viewing Page 8 of 62



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