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PEOPLECERT CASM Exam (page: 2)
PEOPLECERT Certified Agile Service Manager V2.1
Updated on: 12-Feb-2026

Viewing Page 2 of 6
CASM PDF 40 Questions

Which is NOT an ITIL Guiding Principle?

  1. Start where you are
  2. Understand and increase the flow of work
  3. Progress iteratively with feedback
  4. Collaborate and promote visibility

Answer(s): B

Explanation:

ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:

A . Correct. "Start where you are" encourages building upon existing capabilities instead of starting from scratch.

B . Incorrect.
While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL

guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.

C . Correct. "Progress iteratively with feedback" reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.

D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.


Reference:

ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.



Which BEST describes the goal of Lean?

  1. To improve the flow of processes while reducing cost
  2. To remove waste and have fewer defects
  3. To eliminate unnecessary code or functionality
  4. To improve overall customer value

Answer(s): D

Explanation:

The ultimate goal of Lean is to enhance customer value by improving processes and removing waste.
Let's analyze the options:

A . Incorrect.
While improving process flow and reducing cost are Lean benefits, they are not the primary goal.

B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.

C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.

D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.


Reference:

Lean Thinking by Womack and Jones: Core principles emphasize customer value.

SAFe Framework: Lean Principles in scaled environments.



What is Lean?

  1. A standard for delivering software
  2. A production philosophy that focuses on improving customer value
  3. A method of work that pulls the flow of work
  4. The DevOps values

Answer(s): B

Explanation:

Lean is a production philosophy derived from Toyota's manufacturing system, which focuses on delivering customer value by reducing waste, improving flow, and continuously enhancing processes.

A . Incorrect. Lean is not a standard for delivering software. It is a broader philosophy that can be applied across industries.

B . Correct. Lean's primary objective is to optimize customer value by eliminating inefficiencies and improving workflow.

C . Incorrect.
While Lean uses pull systems to manage workflow, this is a method within Lean and not its overall definition.

D . Incorrect. DevOps values align with Lean principles but do not define Lean itself.


Reference:

Lean Thinking by James Womack and Daniel Jones

SAFe Framework: Applying Lean Principles



Which event marks the beginning of a Sprint in Scrum?

  1. Sprint Planning
  2. Sprint Start
  3. Sprint Review
  4. Daily Scrum

Answer(s): A

Explanation:

In Scrum, Sprint Planning is the event where the team collaborates to define the Sprint Goal and decide which items from the Product Backlog will be worked on during the Sprint. This marks the formal beginning of the Sprint.

A . Correct. Sprint Planning kicks off the Sprint by setting its goals and scope.

B . Incorrect. "Sprint Start" is not an official Scrum term.

C . Incorrect. Sprint Review happens at the end of the Sprint to inspect the increment.

D . Incorrect. The Daily Scrum occurs every day during the Sprint but does not mark its start.


Reference:

Scrum Guide 2020: Sprint Planning



Which of the following is Scrum based on?

  1. Lean
  2. DevOps Principles
  3. Timeboxed iterations
  4. Sequential activities

Answer(s): C

Explanation:

Scrum is built around timeboxed iterations called Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.

A . Incorrect.
While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.

B . Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.

C . Correct. Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.

D . Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.


Reference:

Scrum Guide 2020: Sprints and Timeboxing



An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time.
Which of the following could BEST help the teams focus on immediate needs and get more done?

  1. Lean
  2. DevOps
  3. ITIL
  4. Scrum

Answer(s): D

Explanation:

Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results.

A . Incorrect.
While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects.

B . Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects.

C . Incorrect. ITIL focuses on service management rather than iterative project delivery.

D . Correct. Scrum's iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly.


Reference:

Scrum Guide 2020

Agile Practices for Complex Project Management



A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog.
Who can approve or reject that request?

  1. The Team
  2. The Agile Service Manager
  3. The Agile Practice Owner
  4. The Product Owner

Answer(s): D

Explanation:

In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.

A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.

B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.

C . Incorrect. The Agile Practice Owner is not a Scrum role.

D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.


Reference:

Scrum Guide 2020: The role of the Product Owner



Which of the following roles should be included in an Agile Service Management Team?

  1. Leader
  2. Developer
  3. Designer
  4. Customer

Answer(s): A

Explanation:

An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:

A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.

B . Incorrect.
While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.

C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.

D . Incorrect.
While the customer provides input, they are not part of the team but rather a stakeholder.


Reference:

ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.



Viewing Page 2 of 6



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